Network Technician Support Specialist

Lawrence Knight

Address: **** ** ****** ******, *** # 41 Riverside, CA 92505

Phone: 951- 235 0034

Email: *******@*****.***

Skills

C++

SQL

Kantech Entrapass

CCURE9000

Excellent communication

Python

Cisco Routers

Software House

Problem Solving

Adaptability

WORK

EXPERIENCE

01/2018 – 07/2022

Network Engineer, Hawkeye Electronic Security Ltd

Responsibilities:

Ensured operability of IT Network systems and security systems resulting in 99.9% uptime.

Install new and upgraded software on server and client platform.

Troubleshoot, debug and upgrade existing systems

Test, configure software, maintain, and repair hardware devices

Integrate and consolidate servers and services between different client business unit

Analyze and maintain existing software system

01/2016 – 01/2018

Network Technician, Hawkeye Electronic Security Ltd

Install Access Control management systems configured to operate with card Readers, Biometric readers, and Facial Readers.

Install Alarms/Intrusion detection systems and Gate System

Provide technical support to clients regarding application issues

Accurately maintain documentation and comply with service administrative procedure in a timely basis.

Design and install computer networks, connections, and cabling

CCTV (IP) Installation and Service

10/2015 – 01/2016

Technical Support Specialist, Conduent Ltd

Responsibilities:

Provide customer’s technical support

Apply technical knowledge of Software functionality, network troubleshooting, and operating system

Performed statistical and data analysis using STATA.

Advance knowledge of windows operating system

11/2003 – 03/2015

Network Operations Technician, Cable & Wireless Ja. Ltd

Responsibilities:

Monitor and perform preventative/corrective maintenance on equipment.

Configure and monitor network LAN performance issues

Perform commissioning and acceptance testing of hardware and software components in the network

Action service order to provide service to customers.

Troubleshoot Network, Transmission, Power related faults that affect the network. Mobile, ATM, PSTN, MPLS.

EDUCATION

December 2022

MSc. Information Technology Management

California Baptist University

2011 – 2015

BSc. Electrical Engineering minor Computing,

University Technology, Jamaica

2009 - 2010

Cisco Certified Networking Associate,

Vector Technology Institute, Jamaica

1999 - 2002

Diploma in Electronics and Telecommunication,

University Technology, Jamaica

REFERENCES

References available on request

Contact this candidate