Center Representative Call

ANGEL MCELROY

Del City, United States ***** 405-***-**** ************@*****.***

Motivated Remote or call center rep with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Guest Experience Management

Responding to Difficult Customers

Upbeat and Positive Personality

Efficient and Detail-Oriented

Waitress, 03/2019 to 04/2020

IHOP – Oklahoma City, OK

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Used cash registers and credit card machines to cash out customers. Kept server areas clean and stocked to increase efficiency while working tables. Greeted new customers, discussed specials and took drink orders. Call Center Representative, 06/2019 to 02/2020

SYNQ3 Restaurant Solutions – Moore, OK

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Answered average of 100+ calls per day, addressing customer inquiries, solving problems and providing product information.

Exhibited high energy and professionalism when dealing with clients and staff. Fast Food Team Member, 05/2017 to 02/2018

McDonald's – Oklahoma City, OK

Greeted customers promptly and took orders to keep flow of traffic moving. Wiped counters and sanitized equipment to maintain clean food prep and dining areas. Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Reduced customer wait times by quickly operating customer window and sales register. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

High School Diploma: 06/2014

Vernon High School - Vernon, FL

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