Data Entry Customer Service
Resume:
Stacy Weichel
Fairbury, NE ***** ************@*****.***
My skills and experiences include providing high quality customer service, phone etiquette, multitasking, troubleshooting multiple problems at once and providing resolutions that are satisfactory for the employer and client, working independently and in a team environment, and research in several areas including forensic psychology, background screening, employment verifications, and client escalations and concerns. Additional skills include providing client support via Zendesk, SPICE, CMS, as well as communicating with clients via the phone. Computer skills include working in Microsoft Office, multiple software systems simultaneously, Windows PC, and Mac OS. Experience with autistic children from raising an autistic child to working with children in a domestic violence shelter, some of which also were autistic.
I hold a Bachelor of Science degree in Psychology from Liberty University and am currently applying to colleges for a MS in Data Science.
Work Experience
Verifications Specialist, Verifications Research Specialist II, Client Services Representative
SJV Data Solutions now InformData
January 2021 to Current
Calling sources to verify employment history for subjects, making sure all data provided is accurate and up to date.
Research information pertaining to companies for correct contact information for Bad/Invalid, New Order Work, and Dialler Exhausted; as well as researching academic verifications for National Student Clearing House to order queue. Working closely with supervisor to provide feedback for training for new verification employees.
Working with other departments within SJV and Clients via ZenDesk. This can include updating cases with provided information, researching information for escalations and disputes, researching why a case may have not been completed with the correct process and more. Also helping in other Researcher II queues such as Missing Information and QC. Other responsibilities include research and calling queue chat assignments which involves approving no records, finding additional information, and making sure the correct verification method is used. Training Neeyamo contract agents in the New Order Work queue.
Customer Service
The Ahh Spa
March 2019 to Oct 2019
Greeting clients for massage and facial appointments, booking new and returning clients for massage and facials face to face and over the phone. General office duties, updating email lists, helped create and initiate a monthly membership for clients, researched and helped implement a migraine massage for the clientele who suffered from migraines. Worked closely with massage therapist to help flip rooms between clients and general cleaning duties.
Customer Service
I Dream in Gold
September 2018 to March 2019
Answering customer inquiries via email or phone, greet customers or delivery personnel, data entry, general office duties, and extra projects, and quality control.
AT&T Billing Specialist
Advanced Call Center Technologies
August 2017 to January 2018
Answering customer questions about bills, placing new product orders, using several software systems that are directly related to AT&T and DirecTV, keeping up with team communications while helping the customer. This position requires the ability to multitask, using several software programs at once, as well as having good communication skills.
Criminal Research Analyst
Lower's Risk Group / Wholesale Screening Solutions
September 2016 to March 2017
Completed between 150 to 200 background checks each day in two different software systems, Delve and Fuse OS. Criminal background checks consisted of researching court records throughout various court districts within the state of Texas. Completed court calls when court records were incomplete and assisted human resources and supervisors with typing test and assessments with new hires and interviews.
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