Manager Assistant Customer Service

Ziheng Ma

Cell : +86-133******** E-mail: ************@*****.*** Add: Baoding, China

HIGHLIGHTS OF QUALIFICATIONS

Extensive experience in e-commerce, online advertising/marketing/promoting

Proved experience and skills in customer service and relationship management

Experience with shop stock management

Good at front-end and back-end web design, development and maintenance Employment History

2021.02-Now Baoding Shouhua Dental Clinic Co., Ltd Baoding, China Title: Marketing Manager

Design, develop and maintain the internal system of the company.

Manage clinic advertising and marketing.

Promote products and services to customers.

Maintain the company's brand, build good public relations, both online and offline.

Merchandise supplier screening and communication. 2019.09-2021.02 China National Medicines Corporation Ltd Beijing, China Title E-Commerce Specialist

Product inventory management. Out-of-stock products replenishment according to the sales plan

Official website design, development, and maintenance.

Customer relationship management. Communicate with customers and answer questions. Resolve customer complaints, returns and other needs.

Manage, update, and maintain backend customer information.

Manage communication with customers.

2019.01-2019.09 Beijing Yingguan Dental Technology Co., Ltd Beijing, China Title General Manager Assistant

Assist in workshop management. Participate in studio production and develop production plans.

Oral customer relationship maintenance. Delivery of goods purchased by customers

Customer/Foreign guest reception. The introduction of company’s history and development plan Education:

2016.09-2018.02 Master of computer science Stevens Institute of Technology 1 Castle Point Terrace, Hoboken, NJ 07030

2011.09 – 2015.6 Bachelor Electrical Engineering Agriculture University of Hebei Summary

As an experienced E-commercial talent, I would confidently welcome any employment opportunities in E-business industry from either domestic or abroad.

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