Support Representative Virtual Assistant

PREETHI SUYAMBU

VIRTUAL ASSISTANT CHAT SUPPORT REPRESENTATIVE

Aminjikarai, Chennai-600029 Mobile +91-956******* Email – *****************@*****.***

EXPERIENCE

Chat Support Representative (VIRTUAL ASSISTANT) From August’19 to 31st October 2020

HEALOFY Pregnancy App

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Provided feedback to management/development team about the App interactivity improvement

Quick response on First Time Queue

Assist in the implementation of new products

Contribute to the knowledge base via technical and process support documentation

Maintain Daily chat Handling quota of 130 chats

KEY STRENGTH

Sincere, smart-working and result driven

Eager to learn new things, strongly believes in working in Team

Adaptable to any kind of environment, Quick learner, comprehensive problem-solving techniques

Strong Interpersonal communication skills. Problem analysis and problem solving.

Organizational skills and customer service orientation.

Adaptability and ability to work under pressure.

Strong understanding of internal processes, tools and usage of such tools in managing daily tasks

HIGHLIGHTS

Live Chat support skills.

Customer focused empathy.

Professional and friendly.

Good Communicator.

Able to work on own initiative.

Active listener and Multi-tasking skills, Time management.

Internet Research and customer need assessment.

Customer support expertise within a client driven work environment.

Computer proficient.

Manages multiple tasks or cases simultaneously without supervision.

TECHNICAL QUALIFICATION

Microsoft Office 365 suite (Word, Excel, PowerPoint)

Animation Specialist from ARENA Animation Academy

Versatile skill in Email

Good Understanding the chat support

EDUCATIONAL QUALIFICATION

MBA Finance from PRIST University with First Class

B.Com from Anna Adarsh College for Women Affiliated with Madras University

HSC from Anna Adarsh Matric High School with 79.25%

Matric from Anna Adarsh Matric High School with 63.90%

PERSONAL INFORMATION

Husband’s Name : Suyambu.A

D.O.B : 13th November 1985

Nationality : Indian

Marital Status : Married

Hobbies : Reading Books, Watching Web-series, Playing Badminton.

DECLARATION

I hereby declare that the furnished above are complete and correct to the best of my knowledge and belief.

Date : Your sincerely

Place : Chennai

(PREETHI SUYAMBU)

Contact this candidate