CAROL JACKSON

*** ******** ***, ***** ** *****

330-***-****

adumvx@r.postjobfree.com

Motivated and detail-oriented individual with over 20 years of customer service and administrative office experience. Works well under the pressure of a fast paced department and challenges of a growing business. WORK EXPERIENCE

Bookkeeper

01/2020 to Present

Fuel Equipment Maintenance OH, LLC

Akron, OH

Provide bookkeeping responsibilities for a small business using Quickbooks on a part-time basis. Set up new customers, write and send checks, create and send invoices, receive payments, balance the company credit card and bank statement. Childcare Provider

04/2020 to 05/2022

Self-Employed

Canton, OH

Provided in home childcare during the 2020-2021 and 2021-2022 school sessions after losing my position of 20 years to outsourcing overseas and Covid being at its peak across the globe. Contract Billing Administrator

05/2004 to 04/2020

ComDoc, A Xerox Company

8247 Pittsburg Ave NW, North Canton OH 44710

Responsible for adding new customer information into the system, setting up contracts, creating invoices, reviewing and updating excel spreadsheets, working with internal partners and external customers by phone and email to handle disputes and corrections. Worked directly with Core Companies and Xerox OOG orders and contracts, creating reports for sales, service and managers as needed. Responsible for incoming emails, timely response and problem solving, department group box rotation and incoming calls. Team participation, webinars, meetings, training and innovative challenge ideas. Participated in many extra-curricular department and company events. Call Taker - Service Dispatcher

05/2000 to 05/2004

ComDoc, A Xerox Company

8247 Pittsburg Ave NW, North Canton OH 44710

Fast paced department answering incoming calls, setting up new customers into the system, entering service calls and dispatching to technicians for multiple branch locations. Provided reports for Service Managers, weekly conference calls and department team meetings. Participation in team and company events. SKILLS

Customer Service - 10+ years

Time Management - 10+ years

Problem Solving - 10+ years

Contract Set Up - 10+ years

Billing & Corrections - 10+ years

Microsoft Office/Outlook - 10+ years

Data Recording - 10+ years

Light Excel - 10+ years

Docuware System - 6 years

Quickbooks - 2 years

EDUCATION

High School Diploma - Akron, OH

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