Tech Support It
Resume:
SKILLS
Sales: I was told *% for all of AT&T for
Billingual: Fluent in Spanish/English
Team Building: I trained New Hires
and worked with them to exceed in
sales, customer service and
Technical.
JORGE POSADA
1800 Starbuck Dr Las Vegas, NV 89108
******@*****.***
OBJECTIVE
I seek challenging opportunities where I can fully use my skills for the success of the organization.
EXPERIENCE
Asurion
10/2017 - 08/2022
Premier Support Solutions
Did training for New Hires, Coaches, Refresher Courses for previous coaches that were rehired. I had lead training classes for Tech Support for AT&T and Cricket Wireless. I helped troubleshoot and resolve any technical issues with their cell phone devices along with PC/MAC books, Tablets and any other mobile devices that had cellular signal. I also helped customers remove any malware, spamware, trojan horse and removed any 3rd party software that would hack the customers devices.
TripAdvisor.com
06/2014 - 08/2017
Quality Assurance
I start off as sales helping customers plan their next tours and activities all around the world from Airport Transfers, Hotels, Tours, and Excursions so that the customer had a memorable experience. I was then promoted to Trainer to help new agents learn to listen for key phrases. I was later promoted to Quality Assurance which was to monitor the sales agents and supervisors work to make sure they maintain our company standards.
University Medical Center
02/2014 - 05/2014
Benefits Agent
I was working at the hospital helping setup payment arrangements, billing, and insurance verification to make sure the providers and hospital staff was paid correctly.
EDUCATION
Soluto University
1995
IT support
3.5
Contact this candidate