Desktop Support Customer

Barry Casebeer

Austin, TX *************@*****.*** 737-***-****

SUMMARY

IT Professional with broad experience in Deskside Support, Project Management, Network, Database, Server, and Web Administration in Android, iOS, Windows, OSx, Linux, and Unix Environments. I possess excellent verbal and written communication skills with proven success in website administration, technical customer support, planning, scheduling, coordinating, executing, and supporting agile mobile software projects from contract execution to public release. Experience in managing client expectations and project teams in the creation of applications, products, and services over a variety of industry verticals.

PROFESSIONAL EXPERIENCE

Texas Skydiving; Lexington, TX Sep 2022-Current

Skydiving Pilot

●Ensure safe operation of company aircraft per recommended standards to take skydivers to altitude, navigate to the drop point, release them and, then land the airplane.

● Perform weight and balance calculations for every flight so as not to exceed CG and weight limits.

●Perform a proper preflight for each aircraft daily.

●Ensure proper fuel and oil levels for each flight. .

Alorica; El Paso, TX Nov 2021- Aug 2022

Data Center Administrator

●Documented 1000+ devices and virtually elevated the racks using Device42 & Vizio.

●Analyzed and determined appropriate layout of all equipment in the Datacenter to maintain optimal load balancing and cooling.

●Monitored and supervised all data center solutions.

●Assisted various departments in installations and removal of data center hardware per organizational & industry SOP.

●Documented & maintained all power and space schematics to ensure accuracy for organizational review/visibility.

●Performed cable installation and ensured effective layout according to industry standards.

●Monitored all data center assets for tracking information.

●Coordinated with vendors and resource engineers to ensure effective completion of all installation hardware at various data centers.

●Oversaw capacity planning, perform power audits, and ensure appropriate supply of power to all equipment.

●Administered physical & virtual access to Datacenter to ensure appropriate logging of all users who access the system.

●Managed all backup tape equipment and performed preventative and corrective maintenance on equipment to reduce outages.

●Monitored all issues and escalated issues to the appropriate department to ensure effective & timely resolution.

●Supervised all safety equipment such as alarm systems and firefighting tools.

●Supervised all batch jobs in accordance with organizational standards.

●Always maintained organizational standards of service levels, ensured response within required time frame and managed all available services.

Excel Manufacturing; El Paso, TX Feb 2021- Nov 2021

Systems Administrator/Desktop Support

●Performed Level 2 Desktop support for over 1,000 employees using Apple & Windows platforms.

●Analyzed and determined via discovery how to introduce an ERP to monitor & improve efficiency & productivity by reducing machine & worker down time.

●Installed & configured hardware and software on the network.

●Kept systems operating efficiently by performing all necessary patching, upgrades, and repairs.

●Maintained system security on all devices and the network.

●Optimized and evaluated all systems regularly.

●Assigned and updated security permissions for the system network.

●Administered user & group permissions in Active Directory.

●Trained and directed users on the correct use of software and hardware within the system.

●Performed problem-solving tasks when alerted by a user or monitoring system.

Motorboatin Services; Austin, TX June 2019 – Feb 2021

Co-Founder/Operations Manager

●Maintained inventory to allow mechanics to perform same-day dockside repairs on boats on Lake Austin.

●Managed list of assets to provide same-day services for fiberglass, vinyl, carpet, electrical, drivetrain, propeller, and engine repairs.

●Managed concierge service including boat preparation, launching services to/from storage, fuelling, pickup & drop off, same day services available.

●Performed winterization including fuel treatment, engine cylinder fogging, engine draining, oil changes, and draining gear-case lubricant.

●Designed and managed company logo and public facing correspondence.

●Managed advertising & marketing campaigns to grow customer base.

Foreflight LLC; Austin, TX Jan 2016 - June 2019

Pilot Support Team - Tier 2

●Specialized in Logbook & Checklist feature, taking on the role of subject matter expert to quickly assist & resolve any customer issues within 24 hours.

●Logged and provided data to the Product Team for those products to determine Product Roadmap and acted as customer-facing liaison to the internal teams.

●Administered customer-facing helpdesk tool and acted as technical lead for the Pilot Support & Sales/Marketing Teams that included internal account management, automation administration, interfacing with internal technical teams as well as external help desk Sales & Support resources.

●Assisted Data & Product Teams in creating and providing Quality Assurance of data for Aircraft Performance Profiles based on a multitude of variables including weight & balance, altitude, atmosphere, & temperature for accurate performance to provide pilots with data for takeoff, landing, climb, cruise, and descent of aircraft for General Aviation, private charter, military, and ATP (Airline Transport) aircraft.

●Attended multiple trade shows to engage customers in support and sales capacities.

Phunware; Austin TX Jul 2014 – Sep 2015

Project Manager

●Managed mobile application projects including requirements gathering, UX/UI development, hardware installation, infrastructure support, development, and content production using Agile methodology.

●Planned and led internal & external kickoff calls for each project as well as the weekly associated calls throughout the duration of all projects.

●Led as many as 14 simultaneous location awareness pilot projects for leading healthcare providers in the US, which ultimately led to winning contracts generating revenue in excess of $4M for the organization.

●Established project plans in collaboration with cross-functional teams including internal & external Project, Sales, Engineering, Product, Creative, Product, and Finance teams as well as 3rd party vendors.

●Owned fulfillment process for all internal and external deliverables for location awareness pilot programs.

●Established and maintained long-term customer relationships as well as expanded programs in both size and features over time.

●Evaluated customer needs, set expectations and guided projects to completion, as well as established processes and procedures to grow and maintain a proper project management organization.

Upbring; Austin, TX Mar 2009 – Jul 2014

Senior Systems Support/Website Administrator

●Project lead & administration of in-house developed applications and 3rd party installations.

●Website administration of +/- 20 sites which included development & production environments, backup, hosting, IIS management, SQL server using several CMS.

●Performed website migration from multiple CMS to a single more robust & user-friendly environment.

●Developed SharePoint site & administered employee intranet & file sharing.

●Performed Level 2 Desktop support for over 1,000 employees using Apple & Windows platforms.

●Administration of over 50 physical and virtual servers in WAN.

●Managed maintenance plans for database backup & restore operations.

TECHNICAL SKILLS

Jira; Confluence; HTML; CSS; Bootstrap; JavaScript; PHP; Microsoft Excel; Adobe CS5 Suite; Adobe Dreamweaver CS5; Multiple Web CMS; Multiple 3rd Party DBMS; Windows 9X-Windows 10 OS; APIs; UX/UI; LAN; MySQL, SQL; Java; Scrum; Agile; Test Cases, Windows Server 2000-2010; Microsoft Exchange 2003-2010; Microsoft SQL Server 2000-2010; Microsoft SharePoint 2010; Apple OS X Operating System; Several Unix/Linux Open-Source OS; Blackbaud DBMS & CMS Solutions; Symantec Veritas Backup EXEC; Active Directory

EDUCATION

Bachelor of Science - Information Technology - Clayton State University; Morrow, GA - 2007

Soccer scholarship recipient, all region/conference, HOF inductee 2023, FCA President 2004-2007

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