Customer Service Protective Security

JONATHAN WATTS

*** ******** ****** *********, ** 30016 • 678-***-**** • *********@*****.***

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. WORK EXPERIENCE

Garda World ATLANTA, GA FEB 2019 - CURRENT

Driver/Guard

● Ensured safety while driving Jumpers/also guarded all officers

● Accountable for overall performance of work trucks

● Maintained accurate open communication with Jumper or Messenger

● Directed, trained and motivated new Drivers and Guards

● Responsible for upkeep, cleanliness and ensuring all truck fluids were properly dispersed

● Provided production direction to team members

● Set an example for team members by working hard to implement smooth work productivity

● Demonstrated patience and a positive attitude with everyone HYATT PLACE HOTEL DULUTH, GA APRIL 2018– OCTOBER 2018 Houseman/Groundsman

● Responsible for the upkeep and cleanliness of hotel and rooms.

● Ensured all rooms were stocked with basic needs

● Ensured the grounds were maintained and manicured

● Worked multiple positions if needed to maintain productivity within the establishment

● Demonstrated consistent good work ethic among employees and patrons

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GEORGIA PROTECTIVE AND SECURITY SERVICES, LLC ATLANTA, GA JANUARY 2017– FEBRUARY 2018 Enforcement Officer

● Provided a safe/secure environment for the company by enforcing security regulations and watching for unusual events in assigned areas.

● Identified unsafe conditions and improperly secured property to help prevent theft, injuries or damages to the company plants, visitors and employees.

● Investigated clients’ complaints or potential criminal behavior – Investigated thefts and criminal misconduct by questioning individuals involved in specific incidents.

● Provided preventive and protective security services – Notified the law enforcement on potential civil or criminal affairs.

● Participated in violence prevention programs and investigations coursework.

● Projects strong customer service skills – Active listener, tactful, diplomatic and articulate.

● Strong interpersonal and communications skills – Effectively interact with people of different ages and cultures.

● Positive attitude/image – Collaborative and flexible

● Strong problem solving – Good judgment and prioritization. EDUCATION

Enterprise High School

Brooklyn, NY

Diploma 2003

SKILLS

Microsoft Office (Word) Excellent •Organizational Skills• Proficient with well-defined leadership, excellent written and oral communication skills, problem- solving, and multi-tasking aptitude.

References upon Request

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