RUTH LANNAN

lannanbob egmail.om 1-570-***-**** Fleminglon, PA 17745

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

‘Successfully works as part of eam to each persanal and business goals. Known for successfully handling escaated

customer supportissues. Accommodating Customer Support Specialist with documented history of exceeding customer

land patron expectations. Calm and composed in stressful situations with successful record of reducing customer

dissatisfaction through acknowledgment, decisive communication and focused solutions. Expertat finding win-win

Solutions. Detailed Client Service Associate known fr having gweat organizational sls Gifted at working with all ypes

fof austamers. Looking fr anew role where hard work and dedication will be highly valued

Skills

# Customer Support « Inbound and Oulbound Calling

MS Oifice Proficieney «© Responding to Difficult Customers

Experience

(Olies Bargain Outlet MiILHall PA Delivered fas friendly and knowledgeable service for routine questins

‘Customer Service Associate and service complaints

(72022 - Current ‘¢ Supported customer service goal and enhanced relations through fiend,

-knovledgeable and postive communication.

‘# Metand exceeded productivity targets by handling every interaction with

top-notch customer service

‘Addressed inquiries resolved customer issues and managed customer

relations

‘* Operated multi-ine phane system and online messaging system to

‘communicate with customers,

‘¢ Maintained customer privacy and protected company operations by

‘keeping information private and confidential

‘Followed policies and procedures tomeet or exceed established

performance requirements,

‘¢ Handled large amounts of cash and balanced cash drawer daily within

prescribed balancing guidelines.

‘© Consulted with customers reganting needs and addressed concerns,

Save ALot Foods Lock Haven, PA @ Maintained impeccable oie organization lasupportefiiency,

Office Manager professionalism and performance objectives

canon -0s:2018 ‘# Managed office inventory and placed new supply orders

‘¢ Handled scheduling and managed timely and effective allocation of

resouroes and calendars

‘Interpreted and communicated work procedures and company policies 0

stall,

‘© Administered payroll and maintained proper documentation of employee

personnel

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