Front Desk Call Center
Resume:
Cynthia L. Parker
Covington, GA 30014
*************@*****.***
Summary of Skills
Creative and innovative
Strong drive to success: Goal-oriented and Results driven
Conflict resolution
Organized – Outstanding organizational skills
Charismatic leadership
Resourceful
Adaptability and tolerance
Active listener – Willing to learn and listen
Professional Experience
November 2014 to September 2021
Supervisor-Invent2Vision-Los Angeles, CA
Inbound Calls.
Follows all compliance when transmitting information.
Provides product/service information by answering questions; offering assistance.
Maintains call center database by entering and verifying information; updating contact log.
Improves quality results by recommending changes.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
September 2012 to November 2014
Property Manager- Pershing Suites-West Palm Beach, FL
Maintained a 58 unit property short to long term property.
Acquired and maintained executive accounts.
Excelled in sales and marketing resulting in increased gross sales of 70% annually.
Accomplished several marketing campaigns that resulted in the overall growth of the company.
February 2009 to July 2012
Sales Director and Assistant Manager-Holiday Inn and Suites.
● Works with management team to create and implement a sales plan addressing revenue,
customers and the market for the segment led by the DOS.
● Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.
● Acquired & maintained executive accounts
● Excelled in sales & marketing resulting in increased gross sales
of 30% annually.
● Served as hotel’s representative for the Chattanooga Visitors
Bureau.
June 2006 to February 2009
Front Desk Manager & Director of Sales - Howard Johnson Plaza Hotel- Chattanooga, TN
● Hired front desk personnel & managed employee work
schedules.
● Acquired & maintained executive accounts
● Excelled in sales & marketing resulting in increased gross sales
of 30% annually.
● Served as hotel’s representative for the Chattanooga Visitors
Bureau.
Education
High School Diploma
Redford High – Detroit, MI (1986)
Certifications
Needs Satisfaction Selling (2007)
Professional Selling Skills (2007)
Supervisory Skill Builders (2007)
References
Gary Norton 706-***-**** Personal-10 years
Elizabeth Di’Nale 561-***-**** Professional-8 years
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