Madeline O. Goetz https://www.linkedin.com/in/m-goetz/

Experience

Title Company, Coeur d’Alene, ID July 2021–Present Remote Closing Services Specialist II (Escrow Assistant)

• Coordinate by telephone, email, and instant message with colleagues, clients, and customers to obtain information needed for closings.

• Prepare and balance settlement statements and closing disclosures with the lender.

• Handle sensitive and confidential personally identifiable information.

• Review title search reports for information needed to clear title, including outstanding mortgages, HELOCs, liens, judgments, etc.

• Obtain closing documents to review and bundle with title documents to send to the notary for signing.

• Train employees in each step of the closing process. North Idaho Title, Coeur d’Alene, ID March 2021–July 2021 Escrow Assistant

• Coordinated by telephone and email with clients, realtors, and lenders to obtain information needed for closings, prepared and balanced settlement statements and closing disclosures with the lender.

• Reviewed title search reports for information needed to clear title, including outstanding mortgages, HELOCs, liens, judgments, HOAs, utilities, etc.

• Organized signings to review executed documents prior to returning critical documentation to the lender and before recording and archiving.

Midtown Title, LLC, Nashville, TN June 2020–February 2021 Escrow Assistant

• Received contracts, title requests, and opened purchase and refinancing files.

• Coordinated by telephone and email with clients, realtors, lenders, and other title companies to obtain information needed for closings.

• Handled sensitive and confidential personally identifiable information.

• Prepared and balanced closing disclosures and ALTA settlement statements or HUD-1s with the lender and other title companies.

• Ordered and reviewed title search reports, checked for outstanding mortgages, HELOCs, liens, judgments, HOAs, etc, and obtained payoffs and Statements of Accounts for applicable items.

• Organized signings and reviewed executed documents prior to returning critical documentation to the lender and before recording and archiving.

• Trained employees in each step of the closing process. Mortgage Information Services, Cleveland, OH October 2019–March 2020 Escrow Assistant

• Received closed loan packages for review and organized to meet lenders' standards.

• Communicated with clients and various agents to organize signings and document completion.

• Performed quality control, vesting check and legal on mortgage to validate against commitment and sent documents to record following established guidelines.

• Assisted in resolving and satisfying client requests and internal operational issues. Technical Skills

Office MS Office, Google Office, Resware, Qualia, SoftPro, ProductionLink Graphics, Presentation MS PowerPoint, Google Slides, Adobe Photoshop, MS Paint Operating Systems Windows XP, Vista, 7, 8, 10, Android 4.0.4-13.0 Other Skills

● Time management

● Collaboration

● Digital communication

● Strong work ethic

● Adaptability

● Organization

● Self-starter

● Proactive

● Flexibility

● Tech-savvy

● Independent problem solver

● Reliable

Education

Cuyahoga Community College A.A.B., summa cum laude, Paralegal Studies (2018-2019) Hiwassee College B.A., honors, English (2010-2014) Martin Luther King Jr. Academic Magnet High School Graduated with Honors (2010)

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