Service Agent Data Entry

DM DAVID *************@*****.*** MORRISON 323-***-**** Los Angeles, United States 900045

PROFESSIONAL

SUMMARY

Dedicated customer service agent professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adept at monitoring shipments, maintaining records and collaborating with representatives of customs and other export authorities. Excellent problem-solving, project management and multitasking abilities. Competent with V-Tiger and Sales Force .

SKILLS Transportation information

Travel bookings

MS Office

Data Entry

Google Workspace

Telephone reservations

Shipment tracing

Paperwork preparation

Sales Force CRM

V- Tiger CRM

Symitar CRM

RingMe

ACADEMIC

PREPARATION

California State University - Dominguez Hills, Carson, CA 2020 Certification : Digital Marketing

West Los Angeles College, Culver City, CA 05/2016

Associate of Arts: Liberal Arts And General Studies WORK HISTORY Telecom Relocation Coordinator (Contract) Home Sweet 01/2022 - 06/2022 Home Inc - Los Angeles, CA

Calculated weight, volume or cost of goods to be moved. Used V-Tiger software tracking spreadsheets to monitor information about customers, shipments and business activities.

Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency. Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.

Responded to customer 30 - 40 calls and emails to answer questions about products and services.

Airline Customer Service Agent Boutique Air - Los Angeles, 01/2020 - 01/2022 CA

Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Arranged for group hotel bookings in collaboration with sales department for weddings and special events.

Managed and closed 20-30 daily reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities. Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

E-Commerce Specialist Exceptional Childerens Foundation - 02/2017 - 03/2018 Inglewood, CA

Maintained working knowledge of company products, services and promotions.

Met or exceeded sales goals and worked as team player in supporting other sales.

Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions. Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.

Call Center Representative Kinecta Credit Union - 03/2016 - 02/2017 Manhattan Beach, CA

Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Counted currency, coins and checks in cash drawer, night depository and ATM.

Approved and terminated customer contracts upon request. Opened new accounts and made changes to existing accounts. Answered 70 inbound (minimum) calls daily.

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