Property Manager Customer Service

Alex Manuelian

415-***-**** *** W. Loraine St. Glendale, Ca 91202 ****.*********@*****.***

A hands-on Property Manager with 20 years Operations and Construction experience in Real Estate, Design Build, Fabrication, and Printing industries. Extensive background in prioritizing task timelines and financial capital management aspects of properties, budgeting, vendor contracting, tenant relations, marketing, tenant improvements, and lender reporting. Diplomatic and tactful approach team organization and commercialization of multiple initiatives with coworkers and clients at every level. Personable, motivated and efficient professional work while handling time sensitive confidential records, and customer service. Education

California State University, San Jose – B.A., Sociology, 1995 Professional Experience

Maestro Development Los Angeles, CA

Property Manager Jan 2015 – Present

Assist all outside vendors with property issues and Coordinate work, service requests and tenant communications.

Manage property budgets and oversee CAM reconciliations.

Manage lender reporting and tenant communications.

Supervise landlord work and tenant improvements.

Coordinate payment of invoices with accounting teams and manage third party contract negotiations.

Provide high level of service and attention to tenants and assist with banking.

Successfully plan, organize, direct, coordinate and review large scale ($5MM+) Construction projects.

Manage 2-4 projects simultaneously with field change orders during execution.

Provide technical support on Cost to Completion (CTC) on budget and accounting records.

Identify risk and create risk mitigation plans during Design Review sessions.

Coordinate and monitors schedule updates, invoices and submittals.

Review weekly and monthly reports on status and progress of the contracts with client.

Enforce and document Safety rules on job site with all new employee.

Host inspections and oversee construction quality assurance.

Ensure that all projects are delivered on-time, within scope and within budget.

Measure project performance with labor hours and material usage.

Establish and maintain relationships with third parties/vendors within all trades of construction.

Meet with clients to take detailed ordering briefs and clarify specific requirements of each project. Origin POP Burbank, CA

Project Manager Jul 2014 – Nov 2014

Managed Point of Purchase projects in the Entertainment and Consumer Package industries from design drawings to prototype into production (Avg Order $450,000).

Worked closely with Epson Printers and Suzuki for seasonal launches.

Created work instruction sheets for displays and fixtures for beginning phase of production.

Implemented kick off meetings to review customer specs with project team.

Reviewed estimates prior to acceptance of orders, created purchase orders and tracked project costs.

Managed resources weekly vendor order process and tracked inventory levels for multiple projects. The SignWorks, Inc. San Carlos, CA

Operations Supervisor Oct 2009 – Jun 2014

Managed fast paced high volume Printing facility with 15 direct reports.

Maintained low employee turn over with proper training plans and equipment rotation.

Understood job work orders and prepared proposals for potential clients.

Maximized sales and customer service to maintain client retention.

Improved labor efficiency by 45% within one year by reestablishing department Policies and Procedures.

Managed all aspects of client services in a detailed and sales oriented manner.

Created project budgets to assign man-hours and implemented monthly meeting with safety procedures.

Followed Traffic and studio procedures for jobs, including naming conventions, tracking system, and opening jobs. Palladeo, Inc. Glendale, CA

Project Coordinator Jul 2005 – Apr 2009

Liaison between client, manufacturing, and construction, in the Supermarket building industry.

Maintained internal and client schedules for Store design and created estimates RFPs to maximize profitability.

Maintained schedules and timelines on project completion to meet client expectation and company scheduling.

Generated monthly reports on project status, milestones, accomplishments, and man-hours.

Created weekly tracking reports showing budget and progress of projects for clients and company.

Managed upwards of 45 projects on a weekly basis.

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