Center Representative Call

MAKYLIA MOORE

Conyers, GA *****

************@*****.*** · 678-***-****

A Call Center Representative with two years of professional experience providing quality customer service within the hospitality industry. Adept at handling a high volume of calls on a daily basis and recording customer information quickly and accurately.

EXPERIENCE

2020 -CURRENT

CALL CENTER REPRESENTATIVE

DG Solutions

Manage inbound sales inquiries related to products and promotions and quickly establish rapport with customers over the phone.

Regularly exceed targets related to call volume, sales conversion, and customer satisfaction by building relationships with clients.

Utilize in-depth product knowledge to answer customer queries regarding products, shipping, and order placemen.

2019-2020

CUSTOMER SERVICE CLERK

CVS

Respond to customer needs, providing product information, aisle locations, back stock checks, and price verifications for approximately 70 customers daily.

Performed Inventory for two daily trucks for relevant departments and more frequent trucks during holiday seasons.

Manage the flow of approximately 44000 items, organizing back stock areas, preparing products for stocking shelves, and rotating it through by date.

Build special sales displays and maintain existing shelves.

Enforce workplace and food safety procedures and standards.

EDUCATION

PURSING DEGREE, gEORGIA sTATE uNIVERSITY

JUNE 2021

HIGH SCHOOL DIPLOMA, Rockdale High School

High School Graduated

GPA: 3.8/4.0

Reference Available Upon Request

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