Entry Specialist Customer Service

Holly Jones

Aurora, CO ***** ● 303-***-**** ● ***********@*****.***

Professional Profile

Experienced professional with a strong sense of accountability and responsibility. Reliable and detail-oriented, committed to excellence and to performing at a high level at all times. Value opportunities to utilize my skills and to contribute to the growth and efficiency of the organization. Consistently work hard to attain goals and make a difference.

Work Experience

Progressive Financial Services, Denver, CO 01/2006 to 01/2009

Customer Service/Account Management

Provided knowledgeable customer service to large client base. Utilized various databases to compile current and accurate contact information to maintain reliable account client records. Responsible for approving/rejecting account information and determining appropriate actions regarding account.

●Adapted to changes quickly and with positive approach, established and implemented priorities, goals, and objectives

●Developed and maintained databases for report compilation

●Strong problem-solving skills to address and resolve any customer concerns as they arose

●Received government clearance through an extensive background check to work on behalf of the federal government

●Accessed sensitive client information on behalf of the federal government and maintained confidentiality according to guidelines

●Handled financial and credit bureau reports gathering information on delinquent parties

●Maintained accurate reporting and tracking, processing accounts according to federal and state regulations

●Evaluated information to determine compliance following FDCPA and office guidelines

●Programs used included Accurint, Lexus Nexus, Insight, Eccollect, People Search

Various Denver Area Staffing Agencies, Denver, CO 01/2001 to 01/2006

Customer Service/Office Administration

Gained experience in data processing, accounts payable, filing, processing of paperwork, collating various documents. Performed a variety of administrative/customer service duties including inputting data, creating, editing, compiling and retrieving files and/or databases, and creating reports. Interpreted and explained regulations pertaining to various subjects.

●Met customer service and production goals consistently, managed business accounts as well as individual accounts

●Responsible for processing orders submitted by Account Managers within a strict time frame while prioritizing duties

●Became familiar and knowledgeable with telecommunication terminology

●Followed guidelines and rules of the employer and their governing agencies

●Gained experience with various database programs, Windows and Mac, MS Excel

●Maintained excellent record of attendance and was willing to take on additional responsibility whenever requested

●As CSR/Operator for Metro One, provided customers with directory assistance including general information as well as emergency road assistance

●As Order Entry Specialist for Tribune Media Services, updated and maintained schedules, cancellations and provided general information to customers

●As Customer Relations Specialist for Qwest, processed telecom orders and managed installations, upgrades, and disconnects

Education

Mansfield Business School, Denver, CO

Certificate - Data Processing, 1993

Parks Junior College, Thornton, CO

Courses in Computer Science and Business Marketing

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