Service Representative Administrative Assistant

Keleshia Powell

Bronx, NY ***** 862-***-**** ********.******@*****.***

Detail-oriented, tech savvy, and adaptable administrative professional with 10+ years of experience preparing written correspondence and reports, calendar management, and research and analysis. Excellent communication skills and well-developed ability to prioritize and complete tasks independently or as part of a team.

COMPETENCIES

Writing and Editing Microsoft Word/ Excel/ Outlook/ PowerPoint Google Docs/ Sheets Content Management Adobe Photoshop Google Analytics Social Media Management Search Engine Optimization

WORK EXPERIENCE

Administrative Assistant Aug 2021 – Present

Universal Document Solution, Inc. – Bronx, New York

•Provide ongoing administrative support to the entity’s CEO through scanning and photocopying documents, reading and interpreting instructions for clients, and completing immigration and other related forms.

•Compose and proofread letters, resumes, and emails, providing accurate, concise, and error-free communication.

•Serve as point of contact for incoming phone calls, addressing inquiries and resolving concerns.

Online Coordinator (Remote) Jan 2017 – Jul 2021

Jamaica Observer Ltd. – Kingston, Jamaica

•Headed a team of writers, videographers, and supporting editors in achieving growth in website traffic, social media engagement, and web revenue.

•Edited 40+ latest and breaking news articles daily for accuracy and style in updating the Jamaica Observer's website.

•Developed and managed calendar system to track news developments and update reports.

•Monitored web analytics to guide content strategy and generated data reports for management.

•Worked with the IT department to troubleshoot and resolve technical issues regarding website.

•Managed 50+ inbound emails and directed incoming calls/ resolved callers’ concerns.

Web Content Creator Jun 2014 – Jan 2017

Jamaica Observer Ltd. – Kingston, Jamaica

•Contributed to the steady increase of web traffic by sourcing, writing, proofreading, and publishing 25+ latest and breaking news stories daily, covering both local and international developments.

•Transcribed interviews and presentations (audio and video) into text in producing news stories.

•Observed social media standards in creating Facebook and Twitter updates and interacted with followers.

•Spearheaded the relaunch and production of ‘Weekly Round-Up’, a three-minute video re-cap of headline news, which ranked among the website’s 10 most visited webpages.

•Edited and resized images for web using Photopea and Adobe Photoshop.

Marketing Assistant Mar 2013 – May 2013

Institute of Mechanical Engineers – London, United Kingdom

•Managed database of members; updated the institution’s web pages; prepared letters, emails, and other forms of written communication; and tracked and maintained inventory of branded educational and promotional items.

EDUCATION

MA Marketing Management March 2013

Middlesex University (London, UK)

BA Media and Communication July 2010

University of the West Indies, Mona (Kingston, Jamaica)

Contact this candidate