Support Representative Service Agent

**/**** - ******* ***** **********

East Coast Custom Cycles, Whitsett, NC

Perform data entry functions in Quickbooks.

Prepare annual Federal and State tax returns

Prepare sales tax returns.

Perform office cleaning and maintenance duties.

09/2018 - 12/2020 Customer Service Agent

Alorica, Greensboro, NC

Provided Customer Service for Verizon Wireless Business Customers to include; answering telephone calls, preparing orders, and troubleshooting. Assisted customers in upgrading and maintaning mobile phone accounts. 02/2014 - 08/2017 Accounting Assistant

Gas Town Oil Co, Oak Ridge, NC

Prepared customer invoices and statements in QuickBooks using information from bills of lading. Emailed daily customer statements. Answered telephone calls, customer inquiries, and customer orders. Prepared monthly fuel delivery report to North Carolina Department of Revenue. Kept EXCEL spreadsheet of customers with Underground Storage Tanks and retained copies of current UST Permits. Assisted Office Manager in filing and recordkeeping.

03/2013 - 08/2016 Customer Service Representative

Gardner Dixie Sales, Browns Summit, NC

Answered calls from end users concerning repair or replacement of outdoor power equipment.

Accounting

Specialized Degree (e.g. MD, DDS)

Greensboro College, Greensboro, NC

Completed Certificate of Study in Accounting which includes 30 hours in Accounting and General Business Courses

Education

Master's Degree

NC A&T University, Greensboro,

NC

SHANE SWAIM

2048 MOUNT HOPE CHURCH RD, WHITSETT, NC 27377-9728 Phone: 336-***-****

Email: **************@*****.***

Objective

To be a useful and valuable asset through employment opportunities in the areas of Accounting, Administrative Support, and Customer Service.

Ability Summary

Proficient in the areas of General Accounting and Customer Service. Employment History

Education History

Human Services

Bachelor's Degree

Wingate University, Wingate,

NC

General High School

Curriculum

High School Diploma

Southeast Guilford High School,

Greensboro, None Selected

References Available on Request

Occupational Licenses, Certificates and Training

Honors & Activities

2012-2014 President of High Lonesome Sttrings Bluegrass Association, a not for profit organization dedicated to the preservation of traditional music and cultural arts in the Piedmont Triad area of North Carolina.

Additional Information

Detailed References

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