Mechanical Engineer Customer Service
Resume:
MUNDA H. JAMES
**** ******** ***** **., *******, TX ************@*****.***, US Ci&zen 832-***-****
Summary
Seeking a solid and challenging posiHon within an organizaHon that has great core values, cares for the well-being of its employees, and has numerous opportuniHes for me to increase my quality of life, while working towards aOaining my own personal goals. Customer Service Experience
Vericon Health Resources, Houston, TX, Case Manager 10/2014-
● Collaborated with physicians and other clinical staff to assign correct paHent statuses, ensuring compliance to Vericon Health Resources guidelines for home and resident care.
● IdenHfy paHent health risk factors, such as allergies, pre-exisHng condiHons, or prior treatment, to anHcipate obstacles to care.
● Teamed up with department heads and staff to develop engaging curriculum and advance instrucHon for all resident programs.
● Commended for chart accuracy, effecHve home and resident care, resident relaHons, and consistent delivery of empatheHc resident care.
Jack in the Box, Houston, TX, Assistant Manager 10/2011-12/2014
● Directly managed 3 supervisors with an indirect reporHng line of 20 staff members.
● Grew business sales through adverHsing, in-store markeHng and local community networking which led to a customer sales award for our team.
● Cross trained, coordinated scheduling and developed strong relaHonships and team members to ensure seamless service.
● Helped with new incoming associates get up and running with the necessary orientaHon and training, as needed Other Work Experience
Daikin Global, Waller, TX, Project Manager/Design Engineer 07/2020- 12/2022
● Enforced Kanban principles in response to project plans and changes to help reduce cycle Hme by 20% and ensure compleHon of new product scope.
● Fostered team collaboraHons to idenHfy project risks, roadblocks and impediments. Implemented best pracHces for producHvity coaching and training team members using Scrum frameworks.
● Coordinated meeHngs, regarding sprint status, to develop and manage healthy relaHonships between design engineers and engineer technicians.
● Developed mechanical schedules, organized reports and documentation for residential packaged (RESPACK) and light commercial HVAC units.
● UHlized Agile Scrum pracHces to help the team increase producHvity in structural and NVH tesHng on 2023 RESPACK and light commercial units for assumpHons associated with New Product scope of change for Manufacturing and Procurement to determine factory, supplier and investment requirements in a Hmely manner. Projects
PKG-1543: Base Spec AC, Base Spec HP and High Spec HP Project Design/Mechanical Engineer
PKG-1541: Base Spec Dual Fuel, High Spec Gas Pack and Base Spec Gas Pack Project Design/Mechanical Engineer
PKG-1540: Base Spec AC & Base Spec HP
Project Design/Mechanical Engineer
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MUNDA H. JAMES Page 2
Page Southerland Page, Houston, TX, Mechanical HVAC Design Engineer 05/2019-07/2020
● Developed mechanical construcHon documentaHon on BIM models uHlizing Revit MEP 2019 and AutoCAD 2019.
● Designed mechanical systems for food service, central plan renovaHon, and aviaHon projects.
● Performed space planning to guide in mechanical room and equipment sizing.
● Calculated HVAC loads using IESVE including creaHng HVAC zoning plans.
● Designed chiller equipment layout for central plant retrofit project.
● Drove and tracked conHnuous improvement efforts, opHmizing team performance and client experience
● Collaborated with the clients/stakeholders by conducHng interviews to gather business requirements and tracking project milestones.
Projects
Federal InspecVon Services (FIS)/ George Bush InternaVonal Airport Departures and Arrivals HVAC Design/Mechanical Engineer
Jones Lang Lasalle (JLL 1300 Main St.) Basement Chiller replacement HVAC Design/Mechanical Engineer
Bellville Turnverein RestoraVon
HVAC Design/Mechanical Engineer
University of Houston Dunkin Donuts and Baskin Robbins HVAC Design/Mechanical Engineer
Exxon Mobil Central Shop
HVAC Design/Mechanical Engineer
EducaVon
● Associate of Science in AutomoVve Technology
o Delaware County Community College, Media, PA 12/2008
● Associate of Science in Engineering Sciences
o Engineering Center at Houston Community College, Houston, TX 08/2016
● Applied Scrum for Agile Project Management
o University of Maryland, Online 10/2018
● Bachelor of Science in Mechanical Engineering
o Prairie View A & M University, Prairie View, TX 05/2019
● CerVfied Scrum Master
o Scrum Inc., Online 10/2022
Skills
Applied Scrum for Agile Project Management CerHficaHon, Microsof Office, Strategic Planning, Public Speaking, BudgeHng, Customer Service, Fundraising, Program Development and Public Policy, Outlook, Excel, PowerPoint, Teams, Zoom.
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