Customer Service Tech Support

Resume of Jillian Bowles

*** ******* **, *** ***. Virginia Beach, VA 23462

Contact phone number: 757-***-****

Email: ***************@*****.***

PROFESSIONAL SUMMARY

Graduated from Warwick High School, VA in 2014. Graduated from Homeland Security TSA training school (FLECT) in 2019. Was an honor student in high school and was the highest rank in my class in FLECT. I have educational expertise in process improvement, leadership development, creating reports, gathering and analyzing data, and being a team leader. I am 26 years old and eager to pursue my career fields further.

EXPERIENCE

Homeland Security-TSA. December 2018- Present date. Full time.4 years on duty. E Band.

Employer contact: 2200 Norview Ave, Norfolk, VA 23518-5807, USA. Phone: +1-757-***-****.

I was top of my class of training and the first one at my airport class to complete training. I have in my first year passed multiple corporate tests, caught a loaded fire arm via xray, has been picked by management to train other new officers, has volunteered to travel to other airports to do test drills, and had been picked by supervisors to collect sensitive data information and job tasks that is usually higher than my job title.

I am an expert/proficient in the following:

-Training other coworkers on any job duty.

-Organizing work projects.

-Analyzing a potential threat to the nation while using my sensitive security training.

-Resolving potential life threatening solutions in a calmly manner.

-Monitoring my surroundings for potential threats by using my sensitive security training.

-Conducting xray screening of the human body and bags of items.

-Deescalating potential situations with others by using friendly customer service and sensitive security training.

-Conducting full body pat downs to clear an area of potential threats.

-Maintaining professionalism in a work place of different backgrounds, races, beliefs, etc.

UPS Customer Service Rep. APAC. Newport News Virginia. March 2015-2016.

While being employed by APAC, I have earned different cash rewards and tokens for my scores during training. I have excellent customer service etiquettes which includes politeness, understanding the customer’s problem, sympathy, and positive resolution. I am a fast learner while also dedicated to my company and representing the company’s mission with respect.

I am an expert/proficient in the following:

-Microsoft

-Basic tech support

-Customer service etiquette

-Documents

-Basic computer knowledge

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