Aastha Chawla

Bramalea Road, Brampton, ON

Email: adumlm@r.postjobfree.com

Phone +1-437-***-****

I have five years of experience managing financial institutions and generating high-volume businesses. I always pay special attention to the correctness and depth of the concepts I remember, and I am eager to share my valuable knowledge with those around me. I wish to work in a team of motivated individuals who want to work towards advancing the company and its goals.

Professional Summary

Over 5 years of experience contributing as a Personal Banker.

Handle 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Received an average 88% customer satisfaction rating to date, 18% higher than the company average.

Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 3% decrease in cancellations.

Responsible for transaction processing as well as working as a member of the management team.

Remained courteous and calm, even during moments of customer dissatisfaction.

Provide analysis and recommendations based on portfolio.

Worked with the Financial center team to meet customer experience and product targets to increase yearly revenue growth as evaluated by the financial center.

Preventing complaints management by soliciting client input on the institution’s products and services.

Customer transactions such as Deposits, withdrawals, money orders, and cheques were completed.

Wire Transfers globally and international Demand Drafts were also being settled on a timely basis.

Motivating and delegating authority among teams for optimum results

Skills

Work Experience

Relationship Manager

ICICI Bank

Dehradun, India

March 2015 to April 2017

Teller Authorizer

HDFC Bank LTD

Dehradun, India

May 2017 to April 2021

Key Holder

Dollarama

Canada, Ontario

October 2021 to March 2022

Customer service

Walmart

Canada, Ontario

April 2022 to ongoing

Education

Post-Graduation Diploma in Information System Business Analysis

Northern College - Scarborough, ON

May 2021 to December 2022

Bachelors of Commerce in Accountancy

Uttarakhand University - Dehra Dun, Uttarakhand

August 2015 to June 2018

Languages

English

Punjabi

Hindi

AVAILABILITY

WEEKDAYS: OPEN TO CLOSE

WEEKENDS: OPEN TO CLOSE

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