Office Assistant Customer Support

Monika Jain

Mobile: +1-346-***-****

Email: *********@*****.**

*************@*****.***

Objective:

To excel in the profession of Customer Support and achieve expertise in Customer Relationship Management, thereby work towards the interest of the organization, which in turn promotes self growth and development

Over 9 years of experience in general administration, sales and service Coordination and one year as Human Resources (HR) Executive

Expertise in all type of Office Administration works and HR (Recruitment) for IT & Non IT sector Professional Experience:

1. Own business in India (Feb 2017 – May 2022)

Bangalore, India

Operated my own online business of Imitation Jewellery (Oxidized / German Silver) and Kids-wear (Export Quality) through a broadcast list of customers and sharing details via messages / pictures and conducting events and exhibition in residential and commercial complexes. 2. New Avenues (July 2006 – June 2007)

Bangalore, India

HR Executive

New Avenues is an Executive HR Search Company with specialized focus on mid and senior management level.

Roles and responsibilities

Head Hunting based on customer requirements and specifications

Source Profiles from multiple job portals and other networks

Interaction with candidate and clients for final decision making 3. Powercom India Ltd (Dec 2002 - Nov 2004)

New Delhi, India.

Sales & Service Coordinator

Powercom India Ltd, New Delhi is the Authorized Distributors of Panasonic products and Syntel EPABX, Fax and Telephone Instruments

Role and responsibility

Identifying target markets and Segmentation of the target market

Managing walk-in customers, incoming and outgoing mails and calls

Assigning the prospective customers to the field staff and coordinating with team

Customer Care and Aftersales Service

Responsible for maintaining all sales and Services records and report generation

Collecting market intelligence from field sales and reporting to the leadership 4. D.C. Textiles (April 1999 – Nov 2002)

New Delhi, India

Office Administrator

D.C. Textile is a Textile firm with a factory located at Hissar (Haryana) and office at Delhi where the finished material comes

Role and responsibility

Assisting the business head with all kinds of office correspondence

Perform basic book keeping and issue invoices, cheques

Managing incoming and outgoing calls

5. Krishna Associates (Jan 1997 – March 1999)

New Delhi, India

Sales Coordinator and Office Administrator

Krishna Associates is authorized distributors of Modi Xerox and Essar Cell Phones. Role and responsibility

Cold Calling

Assigning the prospective customers to the field staff and coordinating with them

Maintaining all Sales & Service records

Perform basic book keeping and issue invoices.

Managing incoming and outgoing email and postal communication. 6. Select Surveyors (June 1995- Nov 1996)

New Delhi, India

Office Assistant

Select Surveyors is surveyors of New India Insurance, United India Insurance, Oriental Insurance and Nation Insurance Company providing inspection and damage assessment services for property. Role and responsibility

Assisting the head with all kind of office correspondence

Keeping track of cash in hand.

Data Collection, Analysis and Report Generation

Education Background:

All India Secondary School Examination

(10th)

JD Tytler School, New Delhi 1990

All India Senior School Examination

(12th)

JD Tytler School, New Delhi 1992

Bachelor of Commerce (B.Com) Kalindi College, University of Delhi 1995 Skills/Languages:

Microsoft Office Suite: Word, Excel and Internet Research Fluent in English and Hindi

Personal Details:

Husband’s Name : Mrityunjay Hiremath

Date of Birth : Feb 27th

Gender : Female

Marital Status : Married

Address : 10441 Spring Green Blvd,

Apt -204, Lakeside Villas at Cinco Ranch,

Katy, Texas – 77494 (Houston)

Hobbies : Listening to music, Cooking

(Monika Jain)

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