Service Representative Data Entry
Resume:
LULA ALEXANDER
Monroe, LA *****
*******@*****.***
JOB HISTORY
City of Monroe-Public Works Administrative Clerk 06/2015-Present Monroe, LA
Preparing important documents, operate office equipment and computer technology skills, uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Answers phones, takes messages, or fields/answers all routine and non-routine questions.
City of Monroe-Transit Administrative Assistant 05/2014-06/2015 Monroe, LA
Arranging conferences, preparing important documents, scheduling appointments, typing, filing, and organizing records, operate office equipment and computer technology skills, uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Answers phones, takes messages, or fields/answers all routine and non-routine questions. Maintain Employee Files-ensuring files are accurate and current (i.e., background checks, driver’s license, insurance cards, address/telephone information, and training records). Coordinate’s activities related to purging and closing client files and oversee file room maintenance.
Easter Seals Louisiana Office Manager 02/2011-12/2013 Monroe, LA
Process monthly, supplemental, outstanding claims and dummy billing. Research and contact Medicaid, Strategic Resources (SRI), Unisys on denied billing claims when necessary. Input data into Case Management Information System, print-out face sheets and distribute to Support Coordinators. Responsible for inputting diagnoses codes. Maintain Employee Files-ensuring files are accurate and current (i.e., background checks, driver’s license, insurance cards, address/telephone information, and training records). Coordinate’s activities related to purging and closing client files and oversee file room maintenance. Enter CMIS services logs. Assist Project manager and supervisors with new hire orientation process. Compiling and submitting leave, timesheet, and mileage spreadsheets to corporate office. Communicates new hires and terminations to HR and Payroll Departments. Prepare and submit Weekly Case Load Size and Status Reports. Billing for CPST Services. Responsible for CPST and TH referral assignments and correspondence to clinicians. Track submissions and issues with Magellan. Answer phones.
United States Census Customer Service Representative 04/2010-02/2011 Monroe, LA
Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. Conduct interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Met daily with supervisor to review and submit work and receive additional instructions. Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
Alliance Data Customer Service Representative 10/2006-11/2009 West Monroe, LA
Investigate and resolve customer’s inquiries concerning service, billing, or credit rating, examine pertinent information to determine accuracy of customers’ complaints and responsibility for errors.
Notify customers and appropriate personnel of findings, adjustments, and recommendations, such as exchange for merchandise credit to customers’ accounts, or adjustment to customers’ bills. Handling escalated calls.
Riversouth Rehabilitation Mental Health Specialist 06/2004-07/2006 Monroe, LA
Maintained a caseload of 5of 7 adolescents ages 3 to 99 providing on-going psychosocial skills individual and group training; 3 to 99; Documented services according to Mental Health Rehabilitation (MHR) guidelines; Acted as a team member to develop services (ISRP) along with LCSW; Assisted LCSW in completing initial assessments and quarterly reviews on eligible recipients using Microsoft Word; Assisted administration in training new employees according to MHR and OMH guidelines; Provided case management to eligible recipients and their families; Transportation driver; Data entry for fee-for-service billing system (UNYSIS).
SKILLS
Proficient in Microsoft Office Programs
10-key by Touch
55 wpm
Word Processing
Microsoft Excel
EDUCATION
Sterlington High School General Studies 08/1976-05/1980 Sterlington, LA
Louisiana Business College General Office 06/1980-06/1981 Monroe, LA
REFERENCE UPON REQUEST
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