Administrative Assistant Executive

Annette Cruz-Gonzalez

Queens, NY LinkedIn 347-***-**** ************@*****.***

WORK EXPERIENCE

Henry Street Settlement New York, NY

Administrative Assistant July 2021 – September 2021

●Facilitated over 20 meetings (zoom & in-person) by taking concise notes to track action items and deadlines, leading to increased efficiency in decision-making processes and execution.

●Leveraged MS Excel to create an automated system for tracking and reporting on housing placements and case closures, reducing manual labor by 30%.+

●Streamlined process for managing data by developing filing systems to enhance accuracy with a 98% success rate.

Macy’s Inc. New York, NY

Executive Assistant August 2017 - August 2019

●Managed Outlook calendars of 8 executives to ensure all meetings and commitments were fulfilled on time & within budget; facilitated 100+ key events & conferences annually.

●Streamlined purchasing process by automating supply orders & invoice tracking, resulting in a 10% reduction of administrative time spent on processing.

●Streamlined data analysis process to generate comprehensive reports for executive-level stakeholders, improving accuracy and collaboration among teams by 30%.

●Collaborated with senior management on multiple functions, including customer success and finance, increasing survey submissions from 60% the previous month to 75% by identifying team pain points.

BeachBody, Inc Santa Monica, CA

Sales Representative April 2014 – July 2017

●Managed 200 sales reps via zoom to meet annual targets of $100, resulting in 43rd rank company-wide for performance.

●Enabled sales team with enhanced data insights from the Salesforce platform, resulting in a 20% increase in client satisfaction ratings.

●Compiled monthly financial reports for the executive team, driving more informed strategic decisions and boosting productivity by 30%.

●Maintained and built relationships with 100+ customers daily, providing exceptional customer service and efficient product deliveries daily, which translated to a customer satisfaction rating score of 97%

LEADERSHIP & OTHER AFFILIATIONS

Student Government and CUNY Senator Long Island City, NY

Director of Professional Development September 2020 – June 2021

●Partner with 100+ professionals to organize the logistics of campus-wide events, including the Food Insecurity event (100+ attendees), NYC Votes (50+ attendees), and more with 150+ attendees.

●Authored comprehensive credit no-credit policy, which safeguarded 16,971 low-income students from losing financial aid & dropping out of college.

Radiant Church Queens, NY

Volunteer November 2022 – December 2022

●Mobilized community members to raise awareness about donation needs & ensure the sustainable impact on local communities by providing $15K worth of support.

Other Affiliations: Project Management Institute (MPM)

EDUCATION

LaGuardia Community College Long Island City, NY

AA in Social Science and Humanities Graduation Date: June 2021

●Organizations/Awards: Honors Program, Electus Society, Dean’s Honors List, Phi Theta Kappa

SKILLS & INTERESTS

Skills: Microsoft Office (Excel, PowerPoint) Complex Problem Solving Salesforce Research Social Media CRM Leadership Design Thinking Office Management

Interests: Business Design, Innovation, Leadership Consulting, Speaking at Universities, Soccer

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