Data Entry Services Manager
Resume:
Goodyear, AZ *****
********@*****.***
MAUREEN MCMINN
OBJECTIVE
To have a career that would enable me to use my talent and skills in organization and leadership while contributing to a company’s overall goals.
SKILLS & ABILITIES
Communication – Deals with internal team members and external clients at all levels via phone, web, and email, to ensure successful communication via actively listening and probing questions.
Problem-solving – Resolves in-depth queries in a methodical manner independently and with internal/external business partners to find appropriate resolutions with a high level of quality
Team Player – Enjoys sharing knowledge and encouraging the development of others to achieve specific team goals
Planning and organizing – Refined planning and organizational skills that balance work, team support and responsibilities in a professional manner.
Leadership/Management Skills – Goal-driven leader that maintains a productive climate and confidently motivates, mobilizes and coaches team members to meet high performance standards
EXPERIENCE
FACILITY DIRECTOR, SCHLESINGER GROUP – DALLAS – 2013 TO PRESENT
Managing a 4-room focus group facility with an average of 10 direct reports.
Key responsibilities: Coordinating all onsite needs for client projects; Reviewing expenses and billing clients for services rendered; Hiring, training and managing all on-site client service staff; Reconciling and reporting to accounting all expenditures for facility monthly.
Accomplishments: Regional Team Leader for Facility Directors. Developing five Qualitative Assistants to Supervisors and 1 Supervisor to a Project Manager
STORE MANAGER, STARBUCKS COFFEE COMPANY - 2007 TO 2013
Manage day-to-day operations for a high-volume drive-thru location with an average of 28 direct reports.
Key responsibilities: hiring and developing partners in all job levels; product ordering and inventory management; critical analysis of P&L statement; developing and executing store action plans; delivering semi-annual reviews for all partners.
Accomplishments – Certified Coffee Master; Managing Coach Mentor; Regional Facilitator for onboarding new talent; #1 in 110 store region for sales to target in 2009, 2010. #1 store in Controllable Contribution in 2008, 2009, 2010. #1 Store in Total Contribution in 2009, 2010. Consistently in top 10% for low turnover for five years.
ASSISTANT FACILITY DIRECTOR, SCHLESINGER ASSOCIATES – PHOENIX - APRIL, 2006 TO JUNE, 2007
Assist in managing 4-room facility with an average of 6 direct reports.
Key responsibilities: Providing cost estimates to clients; Reviewing expenses and billing clients for services rendered; Hiring, training and managing all on-site client service staff; Managing on site client demands for all projects in the facility as well as coordinating any off-site projects; Reconciling all cash expenditures for facility
Accomplishments: Regional Team Leader for Client Services Managers. Developing three Qualitative Assistants to Supervisors and one Supervisor to Client Services Manager
CLIENT SERVICES MANAGER, SCHLESINGER ASSOCIATES – DALLAS - 2004 to April, 2006
Manage client needs in 4-room facility with an average of 9 direct reports.
Key responsibilities: Reviewing expenses and assist in preliminary billing clients for services rendered; Hiring, training and managing all on-site client service staff; Managing on site client demands for all projects in the facility as well as coordinating any off-site projects; Responsible for product procurement and inventory management
Accomplishments: Promotion for Qualitative Assistant to Supervisor in 3 months. Promotion for Supervisor to Client Services Manager in 6 months. Developing five Qualitative Assistants to Supervisors.
SOFTWARE
PROFICIENT IN MICROSOFT OFFICE PRODUCTS
Word
Excel
PowerPoint
MS Teams
EDUCATION
UNIVERSITY OF NORTH TEXAS, DENTON
Studies for major in Business Finance
CALIFORNIA STATE POLYTECHNIC UNIVERSITY, POMONA
Studies for major in Music Education
CALIFORNIA STATE UNIVERSITY, FULLERTON
Studies for major in Music Education
CHAFFEY COLLEGE, RANCHO CUCAMONGA, CA
Associates degree in General Education, emphasis on Music Ed.
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