Customer Service Sales
Resume:
EXPERIENCE
Service Corporation International ****-present
Responsible for daily updating Salesforce with new leads, sales, and supporting customer data. Daily booking and securing in person meetings with clients, insurance companies, marketing representatives and upper management. Manage clients financial policies across multiple insurance organizations. Generate new sales and lead opportunities by creating and developing new marketing materials, organizing and hosting educational seminars. Utilize Beacon sales software for generating and processing new sales contracts, as well as processing new credit card payments and monthly bank drafts for customers. Organize electronic files and legal agreements for insurance companies, funeral homes, and trust accounts. Facilitate communication between software reporting systems. Process business related expense reports while maintaining budget.
SELECTED ACCOMPLISHMENTS:
Qualified into an elite selected group of premier market performers within the company.
Awarded as the top 10% producer in North America.
Selected by leadership to be the keynote speaker for outstanding leadership conferences.
Successfully exceeded monthly board volumes and pacesetter goals for 11 years. PORT X IMAGING CENTER 1999-2011
Successfully owned and operated a portable imaging service company. Provided portable imaging and reporting to multiple healthcare facilities until the sale of the business in 2011. Organized work schedules, payroll and benefits for technologist and clerical employees. Submitted Medicare and Medicaid claims for multiple nursing facilities. Generated policy and procedure manuals for facility. Completed licensing requirements from State, County, and City levels of governance for operation of new business and completed renews to maintain business license. Offered quality support and customer service regarding accounts and efficiently serviced those accounts by importing correct patient and billing data into an HMIS software system. REFERENCES AVAILABLE UPON REQUEST
SKILLS
// TECHNICAL
Microsoft Word Expert
Microsoft Outlook Expert
Microsoft PowerPoint Advanced
WebEx Advanced
Salesforce Advanced
// PROFESSIONAL
Communications
Sales
Creative Thinking
Conflict Management
Team Work
Finance/Budget Goals
EDUCATION
Southern Arkansas University
Applied Science Degree
PROFILE
Accomplished and integrity-driven individual with over 20 plus years of administrative and sales experience. Recognized as the top 10% producer for the leading funeral/insurance service company in North America, for 12 consecutive years. Record of learning quickly, self motivator, constant positive attitude, with a visionary management style to motivate others to create values-aligned goals. Outstanding interpersonal skills and ability to connect on all levels.
*******@*****.***
PERSONAL INFO
FAULKNER
DEBRA
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