Center Agent Data Entry

*** ******* *****, *******, ***** *****/281-***-****/******@*******.***

WINNETT KNOX

OBJECTIVE

To accept a challenging position utilizing my experience and education with a company that offers opportunity for growth and advancements.

VES 5/2022-Present Houston, Texas Call Center Agent I • Properly authenticate each caller before verifying or releasing any information • Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams • Verify and modify personal information • Obtain scheduling availability and traveling availability of Veterans • Confirm or reschedule appointments • Properly modify changes and document information in OMS • Forward calls to staff members in other departments • Notify providers of cancellations for appointments scheduled within 72 hours from time of call • Submit templates and other requests to various individuals and departments within the Agency • Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company. • Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement • Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees • Receive/submit power of attorney forms to diagnostics • Sustain a low call time of 5 minutes or less per call • Respond efficiently to web contacts and emails sent by veterans

US Air Force Reserves 1/2001-Present San Antonio, Texas Personnel • Provides Personnel assistance to Security Forces Squadron

• Unit Career Advisor-Prepares re-enlistment, discharges and extensions packages. Advise members on bonuses, retention and incentives.

• Records Management-

•Ensures that Security Forces File Plan is in compliance yearly.

•Ensures that files on the ERM drive is in compliance yearly.

•Ensures that MICT Inspection application is updated to reflect compliance.

• Records Management Training is completed annually.

• UTAPS Monitor-Sign members in/out on UTA weekend for pay. Organize and maintain files for each month according UTAPS Report.

• Make updates in MilPDS

• Cut Orders in AROWS

• Maintains evaluation program for Officers and Enlisted.

• DTS AND eFinance reviewer for the squadron

EOIR Jan 2017-Feb 2022 Houston, Texas

Legal Administrative specialist

• Provide In Court support to Immigration Judge

• Setup Court for Merit Hearing to make a decision to grant relief or remove alien

• Setup Court for Master calendar hearing to determine what relief alien is going to pursue

• Enter Notice to Appear I-862, Notice of Referral I-863 credible fear, reasonable fear, claimed status review, asylum-only and withholding only proceedings and I-830 Notice of Alien Address.

• Schedule cases for hearing.

• Retrieve cases for hearing and file case back after hearing.

• Process Motions, Applications for Asylum and 42A/B Cancellation of Removal and other forms of relief.

• Process request for FOIA.

• Process cases that are closed from ARCIS.

IRS-Office of Chief Counsel Sep 2014-Sep 2015 Houston, Texas

Legal Assistant

Provided legal support to Tax Attorney’s

• E File Answers, Brief, Petition, Response, Motions and Notices to name a few.

• Exhibits • Processes Decisions, Answers, Briefs, Motions, Notices, Request and stipulations to name a few.

• Processes Time and Attendance.

• Prepare travel Orders, make travel arrangements, reimbursement vouchers, and training requests for Area Office employees in SETR.

• Receives visitors and phone calls. • Ascertains nature of requests and directs callers to appropriate staff.

• Reviews outgoing correspondence and legal documents to ensure proper signature and conformance to style and format requirements and procedural instructions, and necessary attachments and enclosures.

• Performs additional duties as assigned.

147Fighter Wing Jun 2011-May 1 Houston, Tx

Base Education and Training Assistant/Full Time

• The Base Education & Training office performs below services to approximately 2000 Air National Guard members averaging approximately 200 members a month.

• Enrolled members into Basic Military Training and Tech Schools.

• Cut Orders for Basic Military Training and Tech School.

• Performed in/out process procedures for members attending Basic Military Training and Tech School.

• Responsible for resolving members issues at Basic Military Training and Tech School.

• Updated MILPDS for members returning from Basic Military Training, Tech School and PME School.

• Setup and verified members testing for CDCs, ALS, and PMEs

• Managed the Tuition Assistance Program and served as a liaison between members and State.

• Advised members on getting Associate Degree in Career and served as the liaison between the members and Air Force Community College.

• Created DD214’s as necessary.

Full-Time Military Police July 2010-Jan 11

Ensure vehicles have valid State registration and State inspection stickers

Patrol sectors

Investigate accidents and incidents on the installation

Assist with vehicle searches

Conduct Building Security Checks

Protect Personal Property

Supervise road traffic

Enforce Traffic laws

Full-Time Human Resource Assistant from Sept. 2006-April 2007

In processed new hires

Reviewed AGR and Technician packets for qualifications

Processed job announcements

Scanned and maintained job standards and appraisals

Prepared Orders for members

Maintained and organize over 150 members personnel files

Set up hiring boards

Maintained excel spreadsheet of all incoming members such as AGR, AGR Temporary, Technicians and Temporary Technicians.

Briefed members on benefits

Processed Worker’s Compensation and USERRA applications

Coordinated insurance vendors for open enrollment

Department of Human Services Nov 2009-June 2010 Houston, Tx

Texas Work Advisor II

Determines and re-determines eligibility for SNAPS, TANF, and Medicaid programs.

Interviewing clients, documenting information gathered, determining benefits, verifying case data, explaining program benefits and requirements.

Reviews eligibility of clients for on-going services.

Obtains, verifies, and calculates income and resources to determine client financial eligibility.

Interviews clients or authorized representative to gather information to determine eligibility for benefits.

Vallourec & Mannessmann Tubes May 2008-March 2009 Houston, Tx

Administrative Assistant/Traffic Department

Provided Admin support to the Traffic Department

Implemented and adhered to U S Customs rules, regulations and policies

Prepared Steamer Sheets for Broker’s

Entered tariff numbers, customer order numbers and PO numbers, product description, weight, Bill of Lading, invoices number, BA code, amount of product and Shipping Information onto Steamer Sheet

Scanned and emailed Material Test Report, Packing List and Invoices to Broker and customers

Coded invoices for billing

Maintained and organized customer file

Drug Enforcement Agency/DEA April 2007-March 2008 Houston, Tx

Investigative Case Analyst-Texas Counterdrug Program

Provided Admin support to Special Agents

Investigated Drug and Money Laundering cases

Located currency reporting forms in FinCEN

Conducted research to locate subject, vehicles, evidence and asset

Prepared subpoenas

Organized and disseminated subscriber and toll information

Conducted telephone analysis, prepares graphs, charts and presentations

Input subscriber information into Pen Link

Prepared reports, target packages, a synopsis of the findings, and other intelligence products that aid in identifying, linking, and prosecuting criminal suspects.

City Attorney’s Office/Defense Jan 2003-Oct 2005 N. O. LA

Legal Secretary/Personal Injury

Provided support to the Litigation Team

Secretary to two Attorneys

Organized and maintained filing system for over 500 cases

Typed correspondences

Drafted legal documents such as, motions, petitions, pleadings, discovery, affidavit, and judgments

Transcribed and summarized medical tapes

Prepared exhibits for trial

Responsible for sending out and responding to discovery

Requested Medicals

Prepared subpoena decus tecum

Arranged meetings, interviews, depositions and court appearances

Prepared settlement packages, abandonment’s, and dismissals

Opened, sorted and distributed mail

Maintained calendar for scheduling

EDUCATION

American Military University 5/2009-1/2012

Master of Business Administration

Manassas, VA

American Military University 8/2007-2/2009

Bachelors of Business Administration

Manassas, VA

Blackstone Career Institute

3/2007-2/52008

Legal Assistant/Paralegal Certificate

Allentown, PA

Defense Acquisition Univ (DAU)

5/2010

CONTRACTING

Air Force Community of Air Force 10/2004-4/2008 Associate Human Resource Management Maxwell, AFB, AL

Delgado Community College 1/2003 – 5/2006

Associate of Science Accounting

New Orleans, LA

PROFESSIONAL SKILLS

1Microsoft Office Suite – Multiple Versions

2Word Perfect – Multiple Versions

3Type 40wpm, 10-Key by touch, Data Entry-8000 keystrokes

4Peachtree

5QuickBooks

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate