Melissa D. Reed
adumfj@r.postjobfree.com
SKILLS AND QUALIFICATIONS
Website programming and design
Computer formatting, layout, design, and illustration
Proficient in comprehensive online research and social media
Proficient using Adobe Creative Suite
Adobe Photoshop
Adobe InDesign
Adobe Illustrator
Administrative office management and accounting skills
Superior customer service
High energy work ethic and organizational skills
Enthusiastic team player
Strong creative communication and customer service skills, including phone skills dealing with fussy customers
Expedite and prioritize workload to meet or exceed goals/deadlines
WordPress
Graphic Design
Google Analytics
E-commerce
EMPLOYMENT EXPERIENCE
2022-Present
Ferrara Candy (temporary help)
DeKalb, IL
Packaging Assistant
October 2018-Present
Marketing Agent for Independent Musicians
A & R (artists and repertoire) representative for musicians throughout the US. Work includes artist interviews, career development and goals, posting social media content, writing press articles, uploading music and lyrics to various platforms, and performance bookings.
2017
Freelance Editor
Holistic Oils: A Reference Booklet for Herbs and Essential Oils. Verified accurate descriptions of and uses for herbal remedies, wrote and edited rewrites as necessary, formatted text and arranged illustrations and photographs for page layout. Author required numerous changes, all of which were accommodated.
Mar – May 2017
Phone Counselor for Medical Cannabis Outreach throughout Illinois. Assisted patients in qualifying for medical cannabis for bona fide medical conditions including pain, glaucoma, nausea, tremors, etc. Helped patients understand the cannabis application process and assisted with qualification steps.
Feb – Sep 2014
Business Office Manager
Crepes a la Carte, Breckinridge, CO
Redesigned and maintained corporate website
Created graphics and edited photos for website display
Remodeled site as necessary
Payroll
Accounts payable and receivables
Nov 2014 – Dec 2022
Multimedia and Website Designer
Independent Contractor/Consultant
Wordpress website development for multiple clients
PDF conversion, formatting and design
Ebook formatting and design
Consulting clients and providing assistance/training - Wordpress
Setup Learn Dash LMS
Google Analytics dashboard
Created e-commerce stores with WooCommerce
2011 – 2013
Co-owner of Sagebrush Hills
www.sagebrushhills.com
Created and maintained business website, including all photography, descriptions, marketing, sales, promotions, business communications, trade shows.
Created handmade soaps with pure essential oils and natural exfoliants.
Aromatherapy remedies using herbs and essential oils.
2010-2011
www.horseloverlodge.com
Designed and maintain website for horse friendly ranch.
Created graphics and edited photos for display on website.
Remodel site as necessary.
Aug 2005 – Nov 2010 (and 1998-99)
Load Planner, Administrative Office
United Parcel Service, Rockford, IL
Accountable to the FAA for ensuring proper legal and safety aircraft load planning using weight and balance calculations.
Responsible for aircraft freight loading including placement of volume based on structural limitations of aircraft according to FAA guidelines.
Utilization of complex computer programs to ensure safety of aircraft, crew, and the public; maintain and file paperwork with flight and container data for the crew and the FAA.
Feb – Nov 2006
Mayor Larry Morrissey – Contacted and engaged constituents to explain/discuss candidate’s political platform and encourage exercising citizen votes in successful mayoral campaign, Rockford, IL.
Jan 2004 – Dec 2005
Midwest Insurance – Insurance Agent, Northwest Chicago suburbs
Independent insurance agent responsible for developing leads/referrals, appointments, assessment/maintenance of client needs, met/exceeded sales goals, and added to new client base.
Analyzed and summarized investment and insurance products to meet client objectives based on needs, goals, and suitability in an ever-changing market.
Researched and acquired product knowledge of many insurance options to make recommendations to clients regarding: life, health, long-term care, prescription drug plans for seniors, state and federal drug programs, trusts, custodial accounts, retirement plans, individual investment vehicles, and strategic planning.
Jan 2002 – Dec 2004
Alpine Bank – Mortgage Specialist/Data Entry Specialist, Rockford, IL
Prepared all loan documents for both consumer and commercial departments.
Prepared and organized affidavits for fraud, collection letters, overdrafts, returns and adjustments, research, exceptions, filing, loss prevention and indirect loan centralization to principals at bank.
Audited all consumer and commercial loans documents and entered data in bank database after loan closure.
2003
Alderman Frank Beach – Business office manager; made appointments, answered phones, handled mail (writing, sending and receiving email and regular mail), Rockford, IL
2000 – 2002
The Right One: Relationship Counselor for dating service, Rockford, IL.
1999 – 2000
D.L. Enterprises: Office Manager, Rockford, IL. Payroll, accounts payable and receivables, managed inventory, ordering products, interfaced with accountant.
1994 –1998
Ron Weber & Associates: Customer Service Representative, telecommunications, Rockford, IL
Superior customer service
Effective communication
Friendly confident service
Efficient problem-solving skills
EDUCATION
Atherton High School, Burton, MI, Diploma
Rasmussen College, Rockford, IL; Associates of Applied Science Degree: Multimedia – Web Design
References available upon request.