Melissa D. Reed

adumfj@r.postjobfree.com

SKILLS AND QUALIFICATIONS

Website programming and design

Computer formatting, layout, design, and illustration

Proficient in comprehensive online research and social media

Proficient using Adobe Creative Suite

Adobe Photoshop

Adobe InDesign

Adobe Illustrator

Administrative office management and accounting skills

Superior customer service

High energy work ethic and organizational skills

Enthusiastic team player

Strong creative communication and customer service skills, including phone skills dealing with fussy customers

Expedite and prioritize workload to meet or exceed goals/deadlines

WordPress

Graphic Design

Google Analytics

E-commerce

EMPLOYMENT EXPERIENCE

2022-Present

Ferrara Candy (temporary help)

DeKalb, IL

Packaging Assistant

October 2018-Present

Marketing Agent for Independent Musicians

A & R (artists and repertoire) representative for musicians throughout the US. Work includes artist interviews, career development and goals, posting social media content, writing press articles, uploading music and lyrics to various platforms, and performance bookings.

2017

Freelance Editor

Holistic Oils: A Reference Booklet for Herbs and Essential Oils. Verified accurate descriptions of and uses for herbal remedies, wrote and edited rewrites as necessary, formatted text and arranged illustrations and photographs for page layout. Author required numerous changes, all of which were accommodated.

Mar – May 2017

Phone Counselor for Medical Cannabis Outreach throughout Illinois. Assisted patients in qualifying for medical cannabis for bona fide medical conditions including pain, glaucoma, nausea, tremors, etc. Helped patients understand the cannabis application process and assisted with qualification steps.

Feb – Sep 2014

Business Office Manager

Crepes a la Carte, Breckinridge, CO

Redesigned and maintained corporate website

Created graphics and edited photos for website display

Remodeled site as necessary

Payroll

Accounts payable and receivables

Nov 2014 – Dec 2022

Multimedia and Website Designer

Independent Contractor/Consultant

Wordpress website development for multiple clients

PDF conversion, formatting and design

Ebook formatting and design

Consulting clients and providing assistance/training - Wordpress

Setup Learn Dash LMS

Google Analytics dashboard

Created e-commerce stores with WooCommerce

2011 – 2013

Co-owner of Sagebrush Hills

www.sagebrushhills.com

Created and maintained business website, including all photography, descriptions, marketing, sales, promotions, business communications, trade shows.

Created handmade soaps with pure essential oils and natural exfoliants.

Aromatherapy remedies using herbs and essential oils.

2010-2011

www.horseloverlodge.com

Designed and maintain website for horse friendly ranch.

Created graphics and edited photos for display on website.

Remodel site as necessary.

Aug 2005 – Nov 2010 (and 1998-99)

Load Planner, Administrative Office

United Parcel Service, Rockford, IL

Accountable to the FAA for ensuring proper legal and safety aircraft load planning using weight and balance calculations.

Responsible for aircraft freight loading including placement of volume based on structural limitations of aircraft according to FAA guidelines.

Utilization of complex computer programs to ensure safety of aircraft, crew, and the public; maintain and file paperwork with flight and container data for the crew and the FAA.

Feb – Nov 2006

Mayor Larry Morrissey – Contacted and engaged constituents to explain/discuss candidate’s political platform and encourage exercising citizen votes in successful mayoral campaign, Rockford, IL.

Jan 2004 – Dec 2005

Midwest Insurance – Insurance Agent, Northwest Chicago suburbs

Independent insurance agent responsible for developing leads/referrals, appointments, assessment/maintenance of client needs, met/exceeded sales goals, and added to new client base.

Analyzed and summarized investment and insurance products to meet client objectives based on needs, goals, and suitability in an ever-changing market.

Researched and acquired product knowledge of many insurance options to make recommendations to clients regarding: life, health, long-term care, prescription drug plans for seniors, state and federal drug programs, trusts, custodial accounts, retirement plans, individual investment vehicles, and strategic planning.

Jan 2002 – Dec 2004

Alpine Bank – Mortgage Specialist/Data Entry Specialist, Rockford, IL

Prepared all loan documents for both consumer and commercial departments.

Prepared and organized affidavits for fraud, collection letters, overdrafts, returns and adjustments, research, exceptions, filing, loss prevention and indirect loan centralization to principals at bank.

Audited all consumer and commercial loans documents and entered data in bank database after loan closure.

2003

Alderman Frank Beach – Business office manager; made appointments, answered phones, handled mail (writing, sending and receiving email and regular mail), Rockford, IL

2000 – 2002

The Right One: Relationship Counselor for dating service, Rockford, IL.

1999 – 2000

D.L. Enterprises: Office Manager, Rockford, IL. Payroll, accounts payable and receivables, managed inventory, ordering products, interfaced with accountant.

1994 –1998

Ron Weber & Associates: Customer Service Representative, telecommunications, Rockford, IL

Superior customer service

Effective communication

Friendly confident service

Efficient problem-solving skills

EDUCATION

Atherton High School, Burton, MI, Diploma

Rasmussen College, Rockford, IL; Associates of Applied Science Degree: Multimedia – Web Design

References available upon request.

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