CAREER HIGHLIGHTS

Focused on HIT solutions from a vendor and hospital IT manager perspective, with responsibilities ranging from hospital IT operations to software design. My hospital IT experience began in operations and progressed to management of programming, financial applications and interfaces. As a vendor I’ve led efforts in sales, marketing, product development and account management. My career goal is to remain relevant and provide value and support for my team.

PROFESSIONAL EXPERIENCE

DB Technology 1999 – Present:

SENIOR ACCOUNT EXECUTIVE

Technical Skills

Headed product conception, development, design, sales integration, and support. Product lines accounted for over 5M in sales in recurring revenue.

oDocument imaging

oEforms

oEMR Downtime solutions and business continuity

Adept with various tools, including:

WordPress

Salesforce

HubSpot

HIMSS Analytics

Definitive Healthcare

Hootsuite

Google Analytics

SurveyMonkey

All MS Office Product

Crystal Reports

Monarch

SQL

Project Management

Familiar with all project management tools and designs

Worked closely with clients to develop project plans for new software implementations

Consistent communications on project performance with stakeholders to ensure successful implementation

Delegated assignments both with internal staff and customer

Sales & Account Management

Developed pricing structures.

Sold to IT and Financial decision makers in hospitals.

Assisted sales with integrating existing product lines with customer need

Gathered and analyzed customer usage to entrench our solution and ensure LT commitments.

Charged with maintaining recurring revenue streams.

Product Management

Collect Market, competitor, and customer input to help design and prioritze new product lines

Worked directly with development to maintain production dates and rollout

Developed ROI structure to aid Sales

Marketing

Developed and implemented email marketing campaigns.

Managed and developed SEO strategy.

Responsible for Google AdWords budget and content.

Written PR, blogs, RFP responses, webpages and marketing literature.

Crozer Keystone Health System 2011 – 2012:

PMO Manager

Researched, analyzed and presented findings to C-Suite on ICD-10 preparedness for 3 acute care facilities and 45 physician practices.

oCreated project plans for IT, finance, medical records and physician practices.

oCreated content for ICD-10 steering committee meeting meetings.

oReviewed and recommended external vendors.

oDeveloped and performed high level ICD-10 financial analysis and risk assessment.

oPresented ramifications of ICD-10 to physicians, C-level and management personnel.

Holy Redeemer Health System – October 1995 – October 1999

Director of Operations, Financial Applications, Reporting and Interfaces

Primary project manager for data exchange, patient and general financial systems.

Designed reporting content for finance, patient accounting and ancillary departments.

Managed operations staff of five and application programming staff of three.

Designed and maintained interfaces between all patient-centric applications.

Optimized customer service through improved help-desk techniques.

Roxborough Memorial Hospital – January 1984 – October 1995

Senior Systems Analyst

Primary application manager.

Successfully managed operations staff of five.

Responsible for reporting and database design.

Designed and supported internally developed applications.

EDUCATION

Villanova University Green Belt Six Sigma for Healthcare Certification

Montgomery County Community College Project Management

Philadelphia University Graduate Courses

Temple University Bachelor Communications

PUBLICATIONS & EXTERNAL ACTIVITIES

Elected Judge of Elections for Whitemarsh Township Pa

Volunteer services to the marketing board of NJHIMSS

Volunteer services Norristown Literacy Program

Writers of various blogs and press releases…

o“The Role of Online Health Services” for HIMSS Quarterly Publication

o“The Role of EHR” – History of Healthcare Systems in the US - HIMSS National

o“History of Remittances” - HFMA 50 Year Anniversary Newsletter

o“The Paper Crisis…” – Journal of Medical Practice Management

o“Implementation Concerns with EHRs in Hospitals” - NJ HFMA

o“Improving Productivity” ADVANCE for Health Information Professionals

o“Red Flag Regulations” California and Nevada HFMA

o“What’s the Worst That Can Happen?” HFMA Metro NY Newscast Journal

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