JACQUELINE PARKS

**** ******* **. 501-***-**** adumbe@r.postjobfree.com

CAREER SNAPSHOT

Over fifteen years of experience for commended performance in key customer service and support roles.

Excellent customer care

Superior Customer Service

Offering an award-winning track of customer care excellence within high-volume environments for external and internal customers.

Customer Services

Key skills

World- Class Customer Service

Finished college coursework in Speech Communications and English Composition

Focused, dependable, capable of multitasking, flexible, positive, and able to adapt effectively to difficult/ confrontational situations.

Well-developed interpersonal skills with the ability to understand and communicate with persons varying acuities.

Knowledge of proper telephone communication techniques.

Excellent personal motivation with a proven ability to build and work collaboratively in a team concept environment, and independently.

Knowledge of HCPCS, CPT, ICD 10 coding

EXPERIENCE

2009-2019

Customer Service Representative, Arkansas Blue Cross &Blue Shield

Responsibilities:

Assist member and provider medical benefits

Assist with claims status, send for reprocess of claim

Contact Aim with authorization ICD-9 codes

Contact other insurance company verify OIC coverage, update system with coordination of benefits.

Enter ICD-9 codes to see authorization is required

Verify medical records received, send back to medical review department

2005-2009 -ARKANSAS BLUE CROSS AND BLUE SHIELD-PINNACLE BUSINESS SOLUTIONS LITTLE ROCK, AR.

ALABAMA PROVIDER SERVICES/ PRECERT, CUSTOMER SERVICE.

2003-2005 SHARPER IMAGE, LITTLE ROCK

CUSTOMER SERVICE SPECIALIST

DATA PROCESSING

2002-2003- DILLARD'S LITTLE ROCK, AR 72206

SALES ASSOCIATES

Awards

Award of excellence

Efficiency award

Service excellence award

Outstanding leadership ward

Computer skills: word, excel, power point, access and outlook

You can tell the value of a man by the way he treats someone who can do nothing for him. “Ken Babcook