Brittany Wilkins

Fort Wayne • adum8f@r.postjobfree.com • linkedin.com/in/brittany-wilkins-280b41165

Systems Administrator

I studied Business Operations through the Year Up program for 1 year. I was taught valuable skills that shaped my character. I have 5+ years of experience using CRM & Excel spreadsheets and other software applications. What I lack in qualifications, I make up for by gaining the skills needed and learning efficiently in order to succeed in my future role/s. WORK EXPERIENCE

FedEx • United States • 11/2022 - Present

Driver

• Loading and unloading my truck to deliver packages to customers.

• Delivered packages using GPS navigation and lifting 50 pounds or more

• I also provided exceptional customer service when dropping off and picking up packages/ bulk orders.

Amazon • Fort Wayne, Indiana, United States

Assistant On the Road Manager

• I was responsible for doing daily tasks like making sure the drivers are on road and not having any issues and are on time for RTS

• I had to make sure that the DSPs were on top of their tasks as well so that I can give information to my AM

• My daily systems included excel, word, tracker, AtoZ, and all other internal systems. Concentrix • Phoenix, Arizona, United States

Technical Support Specialist

• I was responsible for making outbound calls and taking inbound calls.

• Keeping up to date with the latest products, how they work and what problems consumers would face when they called in.

• Keeping up with my metrics and my feedback from my Tech Lead. Apple/Kelly Services • Fort Wayne, IN

Tech/MSS support Associate Tier 2

• I was responsible for chatting with customers and talking to customers about their billing and tech related account issues.

• I was responsible for keeping up with my metrics as well on every call and making sure that I am professional at times and representing Apple/Concentrix in the best way possible. EDUCATION

Degree in Business Administration, Management and Operations Year Up • 01/2019 - 01/2020

Diploma

Apollo High School • 01/2009 - 01/2012

CERTIFICATIONS

Beginning with Me

Coursera •

Technical Support Fundamentals

Coursera •

Real Estate Broker/Sales Agent

Arizona REALTORS® •

SKILLS

Apple Watch, Microsoft Azure, Warehouse Management Systems, Technical Support, Cloud Applications, Customer Service, OS X, iOS, Apple Software, Cloud Computing, Microsoft Office, Apple Safari, Apple Hardware, Computer Hardware, Microsoft Word, Apple Products, Apple Support, ServiceNow Administration, Management, Leadership

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