Marvin J Sewer

**** ********* ** *** #***

adum55@r.postjobfree.com

Orlando, FL 32808

407-***-****

Objective:

To work with a Company where I can contribute to their success along with possibility to learn and grow. Experience

Reed Group LOA 2017 - 2020

Amazon DLS Case Manager 2020 - 2021

ADP’s Payroll Account Manager 2021 - 2022

Brown & Brown Absence Services 2022 - Present

Orlando, FL

Case Manager

• Develop and implement leave of absence policies and procedures to be effective, efficient and ensure communications (verbal and written) are developed and evaluated to meet the needs of managers and team members.

• Provide proactive, thorough and regular communication and guidance to employees and HR Business Partners during the claims process regarding leave status changes, return to work arrangements, and reasonable accommodations.

• Maintain professional knowledge of federal and state requirements, case law and policy recom- mendations or changes using external resources and training.

• Demonstrate in-depth knowledge of federal related regulations including, but not limited to: FMLA; STD; ADAAA; HIPAA; COBRA.

• Exhibit strong multi-tasking, prioritization and organizational skills; manage multiple tasks under pressure and meet deadlines without sacrificing quality or benefit disruption.

• Exhibit advanced knowledge and skill using Microsoft Office programs, including Excel, Word & Outlook.

• Demonstrate ability to maintain high level of confidentiality and professionalism. Intake Analyst

• Started as a CSR in June 2017 and was promoted to an Intake Analyst within first 6 months.

• Able to successfully review and understand a claim thoroughly and provide employees with the best LOA plans/benefits.

• Initiate intakes thoroughly, and efficient in Employee Interviews and sending Acknowledgement Notification Employer Emails when necessary.

• Assisted with Out-bound Calls, completing Employee Interviews, Employee Verifications, and ECDNs.

• Assisted Team Members with their questions and often help with training New Hires.

• Assisted with Amazon’s Case Triage Reassignments and also trained the new India Case Triage Team for Amazon.

• Always exceeding above the average Quality Requirements of 95% to meet client needs. Master Corp Inc,

Orlando FL June 2012 – March 2017

Guest Runner/Customer Service

Skills & Abilities:

• Proficient with all Microsoft Office Suites

• Guest/Customer Focused

• Ability to adhere to Company’s Standards, Policy and Procedures.

• Adaptive and flexible, team player and works well with others.

• Ability to work and make good independent judgment decisions.

• Confident individual who is willing to assume responsibility.

• Detail orientated individual with ability to multi-task, working in a fast-paced environment.

• Ability to maintain a highly positive and friendly image that will reflect well on overall appear- ance.

• Exceptional Speaking and writing of the English language.

• Some Spanish

Education:

• 2014 -2017 Valencia Community College/Seminole State College (Major: Physical Therapy)

• 2012 -2014 Florida International University

• 2009 -2012 Winter Park High School (Graduate with some Honors credit)

• 2008 West Oaks Academy

• 2005 -2008 Kingsway Christian Academy (Graduate; Awarded Disney’s Dreamers and Doers) REFERENCES PROVIDED UPON REQUEST

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