It Support Data Analyst
Resume:
Emmanuel Obiekwe
[+234**********] [***************@*****.***] [93 owodunni street, coker, Surulere, Lagos State ZIP:101283]
Summary
Transitioning from a degree in industrial chemistry as well as a start up business and seeking a full-time role in the field of Information Technology. I have Two years of experience in customer service, management (project, Business)
Recently completed the Google IT Support Professional Certificate — an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments.
Education
Postgraduate Diploma, Information Technology March 2023
National Open University of Nigeria, Victoria Island, Lagos state
Google IT Support Professional Certificate January 2023
Data Visualization with Excel and Cognos analytics January 2023
IBM
Excel Basics for Data Analyst certificate August 2022
IBM
Bachelor of Science, Pure & Industrial Chemistry Janaury 2016
University Of Nigeria, Nsukka, Enugu State.
Experience
Regional Sales Manager October 2017 to November 2018 Obikason Pharmacy & Stores Ltd, Onitsha, Anambra State
Responsible for the overall sales of the food and beverages department.
Hiring, training of the marketing team (Direct Sales Agents),
dispatching them startegically to target regions for canvanssing.
devising marketing strategies for sales improvement, Keeping inventories,
sales records as well as KPIs of each sales agents. Maintaining customer
relationships, receiving customer feedbacks for improvements on products etc
Brand Manager (volunteer) November 2018 to March 2019 Hallmat Online Shopping, Onitsha, Anambra State
Responsible for Creating an online presence on social media
platforms, advertisements of products and creative writing / content
creation to engage users online and improve sales. sourcing vendors
interested in sampling their products on our websites, taking notes of
customer feedback, ensuring sucessful delivery of goods and services
ordered by customers or media users etc
Projects
Software Installation
Personally I have been able to successfully install softwares like media players(VLC), Antivirus, Browsers either from a disc or directly from their websites multiple times and tehy worked smoothly after installation.
Also i have been able to recover my administrative user acess or log in from safe mode after i mistakenly removed my admin user while trying to give someone remote access without no prior knowledge on how to do this as well as using research solutions and trial and error approach until i succeeded.
Skills
Excel Basics
Troubleshooting
Networking
System Administration
Customer Services
English proficiency
Interpersonal skills
System administration
Process & data management
Operating systems (Windows & Linux)
Cognos Analytics
Creative Writing
Contact this candidate