Representative Call Administrative Assistant

Denise S Navarro

Phone: 714-***-****

Alt. Phone: 520-***-****

E-mail: ************@*****.***

OBJECTIVE

Seeking a challenging and rewarding Customer Service position with a company that utilize my office skills and allow for personal growth

WORK EXPERIENCE

Cowrox / Direct Sales Tucson AZ (05/2014 - 5/2017)

Direct Sales for ATT & Direct TV Inbound calls for TV Internet and home phone

Wireless cell phones. Customer Services calls for move order and new orders

Sales Agent (12/2013 - 4/2014)

Life Wireless, Covington, GA

Sales Agent giving out free cell phones to the public.

Customer Care Representative Call Center (10/2012 - 6/2013)

C3 Connect, Tucson, AZ

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Customer Service/Call Center (3/2011 - 4/2012

Agero, Tucson, AZ

Responsible for handling: incoming calls from Vender's and Insurance companies and customer's for road side assist

Administrative Assistant (9/2008 - 4/2010)

Bass & Associates, Tucson, AZ

Responsible for handling: Working with accounts after discharge from Chp 7 & Chp 13. Making arrangements for surrender and redemption in full or arrangements for payment. Incoming and outgoing calls on dialer in English / Spanish

Administrative Assistant (4/2006 - 9/2008)

AFCOT Ltd, Tucson, AZ

Responsible for handling: Incoming and outgoing calls, data entry, reviewing contracts, skip tracing calling on Collection account past due 30,60,90 and 120 days. In taking of all mail and posting of all payments

Collections Specialist (9/2002 - 7/2005)

MacDowell & Associates, New Port Beach, CA

Responsible for handling: Spanish calls from L-Z setup of stipulations document for payment in full skip tracing as well as in coming and outgoing calls. Maintaining monthly coda and team goal

EDUCATION Santa Ana Valley High School CA

ADDITIONAL QUALIFICATIONS

*Dedicated Professional Attitude *Highly Dependable & Reliable *Very Organized *Detail Oriented *Able to handle difficult people & situations effectively Available to start work immediately. Proficient in IBM, Macintosh, Word, Excel and 10 key by touch. Typing 50 wpm Bilingual English / Spanish

Contact this candidate