Manual Tester Customer Service

Objective:

Seeking a position in areas of customer service, hospitality, and business administration support.

Summary

An Associate’s Degree in Business Administration.

Strong work ethic, work well with people, great customer service experience, great in active listening and conflict resolution.

Dedicated to expanding my knowledge and experience in Business Administration, Accounting, Information and Technology.

Education

Associate Degree.

Studied: Business Administration.

Gradated from Delaware County Community College (DCCC) May 2015

Manual Tester. Software development. Java Script. Synchrony Financial - New Jersey, NJ June 2017 to February 2020.

SKILLS

Great communication skills.

Critical thinking.

Written Communication.

Customer Service.

Analytical skills.

Experience

Uber/lift. Atlanta, 2019-present. Philadelphia, PA. 2016-2019.

Ensures that customers arrive safely and timely to their destination.

Provides safe and excellent customer service.

Use advanced driving techniques to better improve time management and safety.

Delivery Manager & Shift Supervisor (10/2010 – 10/2014)

Jakes pizza & Grill. 201 N Broad St, Philadelphia, PA 19107.

Oversee and manage the delivery of orders including catering for the company.

Forecast delivery volumes, by analyzing historical deliveries and budgets, to plan team size and staffing schedules for restaurants.

Ensure timely delivery by effective scheduling and optimizing delivery routes.

Record and provide customer feedback to relevant managers at the concept.

Peer support

Magee Hospital Rehabilitation Center. Philadelphia, PA. 2011-2012.

Co-counseled newly admitted trauma patients.

Provided emotional support and motivation.

Assisted/co-lead trauma support groups.

Public Relations Officer, Volunteer (04/2013 - 2019)

Ethiopian Community Association. 4401 Chestnut St, Philadelphia, PA 19104.

Ethio-Philadelphia Young Adults Association

Organize and execute annual events.

Organize the youth to participate in different fun and educational activities.

Provided drug and alcohol counseling for youth.

Language

●Trilingual: English, Amharic, and Tigrigna.

Reference: Available upon request.

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