Service Representative Customer

Patricia Cook

**** ****** ***** ** ******, Minnesota 55318 651-***-**** adulyx@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Proficient at EPIC/MNDrive

Working knowledge of Office365

Perform all tasks accurately and efficiently

Working independently with little supervision

Enthusiastic worker who takes initiative

Proven leadership abilities

Motivated self-starter

Attention to detail

EDUCATION

National American University Healthcare Coding Roseville, Minnesota Graduated ~ November 2016

Chaska High School General Studies Chaska, Minnesota Graduated ~ February 1985

LinkedIn profile https://www.linkedin.com/in/patricia-cook-0546b538/

ACCOMPLISHMENTS

Health Care

Collected, managed, and monitored the status of patient medical records and documentation

Navigated the Epic database for patient registration and scheduling

Scanned paper patient records into an electronic database management system

Adhered to privacy and compliance as outlined in the HIPPA Compliance Act

Submitted claims for insurance billing for Medicaid/Medicare and reviewed patient accounts

Actively worked with surgery schedules, patients, families and providers in a hospital/clinical setting.

Coordinated patient admissions, transfer and discharge process within EPIC and direct patient service

Administrative

Maintained participant’s files in an orderly fashion in adherence to state and federal guidelines.

Supervisor to thirteen administrative assistants during the transition from MNLars to MNDrive

Worked as part of a collective team to determine efficient and effective methods of titling of statewide vehicles.

Assisted in daily mailings of secured forms for a county government agency.

Handled multi line phone system, took messages and/or transferred calls to the correct departments

Scheduled client appointments to meet with staff and ordered office supplies

Scanning documents into the WellsFargo database for sorting and refiling into mortgage document folders while fulfilling document metrics.

Working independently in database systems with a high degree of attention to detail while fulfilling document metrics.

Customer Service

Ensured accuracy of orders to abide to tracking and verification numbers.

Acted on behalf of consumer’s needs and ensured services reflected their health and safety outcomes.

Phoned prospective beneficiaries to update them on current company procedure.

Handled the schedules for executive members of the program manager’s branch.

Facilitated secretarial duties for upper executive director including preparing meetings and briefings.

Completed daily tasks in organized fashion by conducting out-bound calls, and updating electronic database.

Coordinated patient and family interface when necessary

EXPERIENCE

Bhatti GI Consultants Receptionist Chaska, Minnesota October 2023 ~ Present

ComputerShare Contract Operations Contrator St. Paul, Minnesota May 2022 ~ September 2022

State of Minnesota Contract Lead Supervisor St. Paul, Minnesota September 2020 ~ December 2020

Prime Therapeutics Clinical Intake Technician Eagan, Minnesota February 2020 ~May 2020

Hennepin Healthcare Patient Services Coordinator Minneapolis, Minnesota July 2018 ~January 2020

Nokomis Health Contract Case Coordinator Minneapolis, Minnesota September 2017 ~ December 2017

Allina Health Contract Customer Service Representative St. Paul, Minnesota February 2017~ September 2017

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