Service Representative Data Entry

RALPH JOHNSON

Lawrenceville, GA *****

678-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

ACCOMPLISHMENTS

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

SKILLS

Issue and Complaint Resolution

Understanding Customer Needs

Customer Data Confidentiality

Data Entry and Maintenance

WORK HISTORY

03/2018 to Current Customer Service Representative Northside Hospital Atlanta – Brookhaven Ga

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

06/2010 to 03/2018 Collections Representative

National Medical Administrators – Norcross, GA

Negotiated to collect balance in full.

Processed payments and contracts on accounts.

Counseled debtors on payment options and arranged installment agreements. Resolved challenging situations with friendly but firm strategies. Reviewed collection reports to determine status of collections and amounts of outstanding balances.

10/2005 to 06/2010 Customer Service Representative Vital Recovery Services – Norcross, GA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers. EDUCATION

09/1977

Fayetteville State University - Fayetteville, NC

Professional development completed in Music received associate degree 1979 SET A OFFICE RECORD FOR HANDLING THE MOST CALLS RECEIVED NUMEROUS KUDOS FOR P ROFESSIONALISM EMPATHY

The key for me for customer service is listening and understanding customers needs and the ultimate satisfaction is building trust and loyalty by giving them the best service

Contact this candidate