Data Entry Service Representative
Resume:
Gwendolyn Hardy
customer service
Arlington, TX *6015
********@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
iQor - Tupelo, MS
October 2012 to Present
Billing and Technical Support for customers requires basic troubleshooting and taking payments as well and setting up service call for repairs, moves, and installations.
• Handled billing issues and order inquiries
• Performed data entry for customer information, shipments and orders
• Assisted customers with a warm and professional attitude
• Assisted customers with a warm and professional attitude
• Processed orders, refunds, exchanges and customer transactions
• Assisted customers with questions
• Assisted customers with a warm and professional attitude
• Processed orders, refunds, exchanges and customer transactions
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls Depositor Services Specialist
CADENCE BANK - Starkville, MS
February 2012 to April 2012
Switchboard operator
*Balancing NSF
*Sending FED cash letters
*Batching out
*Sending Daily Reports for the current and previous work day
*Filing paperwork
*Working Fraud, Forgery, and Affidavit accounts
Collections
ALLIANCE COLLECTION SERCIVE - Tupelo, MS
June 2010 to January 2011
Collections
*Collecting on medical bills
Collections
APPLIANCE WAREHOUSE - Dallas, TX
April 2009 to January 2010
Collections
*Collected on past due appliance loan accounts older than 30days Medical Collector
ACCOUNT CONTROLL BUREAU, INC - Shreveport, LA
October 2008 to January 2009
Establish excellent business relationships with existing and potential customers
* Responsible for collection of all accounts current and past due which include *Sending past due notices, Field calls and Delinquent calls
* Very detail knowledge of the Dialer system
* Handling a degree of over 100 calls a day
Top Inbound Medical Collector
FRANKLIN COLLECTION SVC, INC - Tupelo, MS
August 2002 to October 2008
Answered inbound customer calls regarding their past due AT&T accounts,
* Medical collection accounts also Repo Cars and Rental storage spaces
* Handling over 100 inbound calls a day and making over 50 outbound calls
* Suing accounts that have refused to pay over 4 or 5 times
* Skip tracing to find good addresses and employment information
* Reporting to the credit bureau
Education
Social Work
Mississippi State University - Starkville, MS
1998 to 2001
Aberdeen High School - Aberdeen, MS
1994 to 1997
Associate's degree
Skills
• Medical Collection
• Multi-line Phone Systems
• Medical Billing
• HIPAA
• Customer service
• Research
• SAP
• Knowledge management
• Analysis skills
• Process improvement
• Sales
• Data collection
• Negotiation
• Banking
• CRM software
• Customer support
• E-commerce
• Microsoft Access
• Windows
• Computer literacy
• Phone etiquette
• Live Chat
• Google Docs
• SharePoint
• Telemarketing
• SaaS
• Typing
• Fraud
• Salesforce
• Inside sales
Additional Information
* Over 10 amazing years in the collection industry * Reliable and adaptable; good learning new systems and codes * Full understanding and knowledge of the FDCPA and HIPPA laws * Listening is one of the most important things you can do in customer service* Experienced working with MS Words and Data Entry for over 10 years. Great at Balancing NSF reports.
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