United Nations Customer Service

KAYLA ANDERSON

PROFESSIONAL PROFILE

Over * years’ of experience consulting, support and advocacy, a self-starter and dedicated individual.

EDUCATION

Masters of Art Dominican University May 2018

Bachelors of Art Iowa State University August 2015 High School Diploma Oak Park River Forest June 2011 CERTIFICATIONS

- 40 HR Mediation Skills Training

- 45 HR Family and Divorce Mediation

- 40 HR Negotiation Training

- Foundation of Organizational Ombudsman Practice

SKILLS

• Good client/customer service skills

• Fluent Speaking in Spanish and Chinese

• Ability to follow oral and written instructions

• Team builder and player

• Ability to work effectively with a team

• Knowledgeable experience in Microsoft Office applications

• Planning and Implementation

• Able to work quickly, correctly, and professionally

• Positive attitude and ability to multi task

• High degree of service orientation

WORK EXPERIENCES

United Nations Mediation Intern 2017-2018 New York, NY

• Responsible for drafting reports, preparation of office documents

• Assisted in case and record management

• Addressed staff and client concerns in an effective manner

• Responsible for navigating policies and procedures

• Assisted with coaching and mentoring other interns as needed

• Suggested possible resolution to conflicts

• Use available communication resources

• Worked with other departments

Conducted intake on cases Facilitate and design trainings

• Served as a liaison between organizational leaders

• Participated in meetings and trainings

• Provided referrals in a timely manner

• Maintained the highest level of confidentiality

• Provided excellent communication as the liaison

Gwendolyn D. Bayless Law Clerk/Mediator 2009-Current Chicago, Illinois

• Responsible for filing pleadings

• Assists intake and evaluation of clients

• Assists with translation of communications in Spanish

• Performs legal research as needed

• Facilitates and Conducts mediations for families (Probate & Domestic Relations) 147 Le Moyne Park Way Oak Park, IL 60302 ******.***********@*****.*** 708-***-****

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