Customer Service Phlebotomy Technician

JASMINE D. WEBSTER

***** *. ********* *** *******, IL 60643 * 773-***-**** * ************@*****.***

OBJECTIVE:

To uphold a responsible position as phlebotomist in a facility where my knowledge and experience can be utilized to provide high-quality patient care, by acquiring a Phlebotomist and Laboratory position, in a diversified, professional environment, that allows potential for growth & stability, and in which I can best utilize my experience, skills, and education.

SKILLS:

•Able to multitask

•Ability to move swiftly

•Proven leadership abilities

•Skilled at anticipating, identifying and fulfilling guest needs

•Ability to make quick decisions and solve problems

•EMR

•Microsoft Words, Excel, PowerPoint, Outlook, OneDrive

•Pathet, Epic System, Intersystem

WORK EXPERINCE:

Ingalls Clinical Lab Associate 1 Harvey, IL Mar. 2021- Current

•Performs assigned supportive work in conjunction with the delivery of patient care, involving multiple office, clerical, technical duties, venipuncture, blood specimen collection, obtain EKG, and functional skills.

•Interacts, intervenes, and problem solves to ensure exceptional customer service by greeting patients, responding to telephone inquiries, phones/faxes/distributes test results.

•Processes human specimens for delivery to specific laboratory departments for testing.

•Performs technical procedures, for which training has been given and competency demonstrated.

Northwestern Memorial Hospital Phlebotomist Chicago, IL Jan. 2018-Current

•Perform venipuncture on patients’ adults - geriatrics

•Interacting with 40+ patients per day for inpatient

•Blood cultures, Heel, or finger sticks, PKU collection, and Special techniques for difficult venipuncture.

Rush University Hospital Sterile Process Chicago, IL May. 2019-Sept 2019

•Inspects, sorts, and processes surgical instrumentation in accordance with policy and procedures.

•Decontaminate, disinfect, and sterilize surgical instruments

•Prepares instrument trays for sterilization by appropriately wrapping or utilizing a sterilization container.

•Tray tracking computer system in assigned areas of the department.

•Assembles and organizes surgical instrument sets according to instrument count sheets.

•Operates ultrasonic cleaner, washer-decontaminator, heat-sealing apparatus, sterilizers, and cart washers within established guidelines.

Quest Diagnostics Phlebotomist Chicago, IL Sept. 2017- Jan. 2018

•Perform venipuncture on patient’s adults - geriatrics

•Interacting with 30+ patients per day for outpatient

•Collect, process, centrifuge, and separate specimens for Quest Diagnostics pickup

Agenixs Phlebotomist Chicago, IL Temp Agency

•Performed venipuncture on patient’s adults - geriatrics

•Collect, process, centrifuge, and separated specimens for Lab Corp pickup • Interact with 8-12 patients per day

Roseland Hospital Medical Lab Assistance/Phlebotomist Chicago, IL

•Performed venipuncture on patients, ranging from neonatal – geriatrics

•Collect, process, centrifuge, and separated specimens in the core lab

•Interacted with 30+ patients per day, both inpatient and outpatient

•Specimen processor

Ingalls Pharmacy Technician Harvey, IL

• Made IV bags and IV medication for patients.

•Filled prescription, made labels, and answers pharmacy phone calls for doctors and nurses

•Reload medicine (PXYIS) machine on every floor.

Walgreens Pharmacy Technician Chicago, IL

•Receptionist, responsible for filled papers and answered phone calls

•Filled prescription, made labels, and answer phone calls from doctors office

•Helped Guest in drive thru window with pick up and drop off prescription

Target Cashier Chicago, IL

•Helped Count the draws and inventory

•Provided great customer service and Assisted Guest

•Kept store tidy

EDUCATION:

Malcolm X College Sterile Processing Diploma Awarded 2019

Olive Harvey College Health Science Diploma Awarded 2016

South Suburban College Pharmacy/Phlebotomy Technician Diploma Awarded 2015

Morgan Park High School General Studies Diploma Awarded 2010

School Of Phlebotomy IV Recertification Diploma Awarded 2021

CERTIFICATION:

•Phlebotomy: American Medical Technologist (AMT)

•CPR

•IV Certification

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