Service Representative Hr Specialist
Resume:
Rosita Gurdial
Mississauga, ON.
****.*********@*****.***
Medical Office Administrator Student
Enthusiastic and compassionate health care provider who aspires to achieve the highest level of excellence in health and well-being for all patients. Demonstrated history of medical experience in the hospital and health care industry. Strong healthcare services professional with 5 years of working experience providing high-quality care to patients with diverse medical conditions. Highlights of Qualifications
• Excellent knowledge of medical terminology
• Competent in OHIP billing, both manual and computerized
• Medical Transcription
• Fluent in English, Spanish, and French
• Microsoft Word, Excel, PowerPoint & ACCURO (EMR)
• Typing speed 45 WPM
Education
Medix College-Medical Office Administrator- Expected Graduation Date – Dec 2022
• First Aid & CPR Certificate
• Occupational Health & Safety Awareness Certificate
• SAJE Vital Signs Certificate
• Intramuscular Injection Certificate
• Phlebotomy Certificate
• Essential Skills Hub (Enriched Academy
o Customer Service Excellence
• Enriched Academy
Bachelor of Arts – University of Guyana / 2015-2019 Work Experience
Caricom Insurance Company Inc 2011 - 2021
Customer Service Representative/ HR Specialist
• Prepared & updated employment records for hiring, transferring, promoting and training
• Disclosed policies, procedures, laws and standards to new hires Rosita Gurdial
Mississauga, ON.
****.*********@*****.***
• Supported local recruiting and outreach programs
• Oversaw hiring, coordinate job postings, review resumes and reference checks
• Conducted HR concerns (harassment allegations, employment complaints etc.) St. Mercy Hospital (Guyana) 2006 - 2011
Assistants Nurse
• Worked closely with multiple board-certified physicians
• Performed nursing procedures under the supervision of physicians
• Assisted physicians in exam rooms
• Interviewed patients to gather medical history and current conditions
• Measured vital signs, including weight, blood pressure, pulse, temperature, and document all information in the patient’s E-Chart
• Administered allergy shots, vitamin B12 injections, and other vaccinations
• Updated the physician before he/she sees the patient Nurse – Volunteer Assignments 2005 -2006
Duties
• Assisted physicians in exam rooms
• Interviewed patients to gather medical history and current conditions
• Measured vital signs, including weight, blood pressure, pulse, temperature, and document all information in the patient’s E-Chart
• Updated the physician before he/she sees the patient
• Took telephone messages and provide feedback and answers to patients / physicians / pharmacy calls
• Called patients with abnormal lab results and determine a return-to-office plan for urgent attention, to schedule a follow-up appointment, or for treatment over the phone
• Helped patients with they need, serve them meals
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