Customer Service

Leslie Murphy

Summary

Objective: Experienced sales associate seeking same or similar position where my skills can be utilized

and enhanced.I am someone who is highly energetic, outgoing and detail-oriented. Handles multiple

responsibilities simultaneously while providing exceptional customer service. Highlights Cash handling

accuracy Friendly and outgoing Inventory control procedures Team player Store maintenance Organized

Active listener Goal-oriented Certified Custodial Technician OSHA regulations Detail-oriented Buffing and

waxing Janitorial equipment familiarity MSDS knowledge Excellent communication skills Customer

service-focused

Experience

November 2012 to August 2013 Costs Less Wholesale - CA

Informed customers about sales and promotions in a friendly and engaging manner.

Volunteer Sales Clerk June 2011 to May 2012 Hidden Treasures Thrift Store - San Bernardino, CA

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

November 2010 to February 2011 Western Regional Little League Headquarters - San Bernardino, CA

Clean up Crew.

February 2011 to June 2011 The Way World Outreach Church - San Bernardino, CA

Maintained all janitorial equipment in a clean, safe and operable condition.

June 2009 to August 2009 Disabled Vet. Charities Thrift Store - San Bernardino, CA

Gathered and emptied trash and recycling bins.

Maintained accurate stock records and schedules.

Delivered excellent customer service by greeting and assisting each customer.

Stocked and restocked inventory when donations were received.

Printed various labels and tags for all merchandise.

Kept the showroom clean and maintained neat, orderly product displays.

Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office

machines and ashtrays.

Dusted and mopped all hard surfaces.

Raked leaves, cut and watered grass and picked up garbage to maintain grounds.

Wet mopped and spot mopped public corridors, washrooms and classrooms.

Stripped, sealed, finished and polished floors.

Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.

Gathered and emptied trash and recycling bins.

Polished furniture and metal fixtures.

Set up and took down chairs and tables.

Cleaned and restocked cafeteria items.

Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.

Processed donations and maintained organized stock shelves.

Processed all sales transactions accurately and in a timely fashion.

Recommended merchandise based on customer needs.

Addressed customer inquiries and resolved complaints.

Education

Certified Custodial Technician : 2010 San Bernardino Adult School - San Bernardino, CA

Commercial Cleaning Certificate

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