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Patient Advocate customer service admin

Location:
Edmonton, AB, Canada
Posted:
January 11, 2023

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Resume:

KYNITA KAVALPURSAD

+1-780-***-****

adulun@r.postjobfree.com

SKILLS & COMPETENCIES

Effective listening and analytical skills

I have a positive attitude and am eager to learn.

Works well independently, self-starter.

Team player.

Competent with Microsoft office applications

Summarize information, and offer solutions

WORK EXPERIENCE

Childcare, Saskatoon Sept 2017 – April 2018

Cared for children between 1 and 11 years old

Availability 9am – 5pm school vacation; or parent specific requests

Meal preparation, bathing, feeding, entertaining, and put children to bed

Admin Support – Just Chill Air-conditioning and Refrigeration (Durban, South Africa) Dec 2011-July 2017

Answering calls, receiving deliveries, shipping out spares

Preparing invoices to customers

Maintain all records – invoices, work orders, inventory control

Taking orders for parts/spares

Reconciling invoices with payments and the bank statements

Maintain staff vacation calendars, schedule monthly staff meetings

Volunteered at Autism Speaks Canada Charity Foundation – Edmonton Sept 2019

Distribution of goodie bags and other take home tokens.

Collected donations.

Set up and take down of event.

Head cashier at The Home Depot March 2021 – August 2022

Submitted reports on the incoming and outgoing cash, debit and credit transaction totals at the end of each day.

Ensuring each till in the store is equipped with enough cash, receipt paper, promotional flyers and other supplies.

Making sure the entire store is well-staffed at all hours of the day especially during busy periods.

Being present and available on the shop floor to assist customers as well as staff with any questions, complaints, or comments.

On boarding and training new cashiers or other department hires.

Maintaining a close relationship with management to ensure smooth operation of the store.

Maintaining a good relationship with staff to ensure they are comfortable and able to work efficiently.

Learner Advocate Support at Lionsheart Wholeness Centre. August 2022 – November 2022

Supported the clinical team with daily reports.

Admission and intake of new patients.

Performed needs assessments for patients.

Orientations.

Managing and submitting observation and incident reports needed for patients support worker, probation officer or court.

Facilitating and conducting lessons for patients.

oLife skills workshop including topics such as budgeting, decision making, interpersonal relationship skills, problem solving etc.

oConflict resolution

oStress management

oTrigger management

EDUCATION

TEFL Diploma level 5, i-to-i Teach English Abroad

Graduated High School - Kharwastan Secondary School – South Africa Dec 2016

University of Saskatchewan Sept 2017 – April 2019

University of Alberta Sept 2019 – current

Currently: Fourth year BA Psychology and Sociology undergraduate.

REFERENCES Available upon request



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