Customer Service Project Manager
Resume:
REBECCA
CHINN
********@******.***
Henderson, NV 89044
SKILLS
Customer Experience
Telephone skills
Excellent telephone demeanor
Proper telephone etiquette
Handled all aspects of Project Managing, Staff Support and Telecommunication
EDUCATION
University of Redlands
Bachelor of Science Degree
Business and Management 1995
PROFESSIONAL SUMMARY
Enthusiastic Customer Service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all tasks and training in customer service. Motivated to learn, grow, and excel in helping others.
WORK HISTORY
Apptical - Tele Interviewer Associate
Boca Raton, FL. 07/2015 - 08/2022
Worked from home part time. Worked with licensed insurance agents and their applicants in completing life insurance /disability insurance applications.
AT&T (SBC/PacBell) – Project Manager
California 04/1973 - 12/2014
Dec 2013-Jan 1999 – Project Manager / Network Staff
Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality plus adherence to deadlines. Coached and mentored 8 staff members. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Served as the single point of contact for project scheduling and changes.
Jan 1990-Dec 1998 – Operation Staff
Provided base level IT support to company personnel. Supported customers having data connectivity issues. Assisted in the monitoring and reporting on system performance. Responsible for implementation of new mainframe development project.
Sept 1984-Dec 1989 – Support Staff
Managed teams of professionals. Served as mentor to junior team members. Supervised and trained operational teams and staffs. Created databases/spreadsheets to improve inventory management and accuracy.
April 1973-Aug 1984- Clerk and Operator
As an emergency, information, repair, mobile and marine telecommunication operator, and clerk; demonstrated mastery of customer service call within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Cross-trained and always maintained up-to-date records.
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