Professional Summary

Experienced professional with a track record of successfully leading and managing delivery teams in a variety of domains, including customer service, e-commerce, retail, online education, and corporate learning and development (L&D). Work Experience

Manager

Sunstone, India June 2021 – November 2021

● Collaborated with the creative directors and content team in the completion of all phases of client projects, from planning to on-time completion of quality deliverables.

● Customized curriculum and assessment methodologies to reach and capture the interest of target audience and drive engagement.

● Awarded a "Certificate of Recognition" for "always going above and beyond the call of duty."

Associate

The Future Group, India January 2021 – May 2021

● Collaborated with internal stakeholders to plan and develop training for all retail outlets on sales management, customer support, inventory management, and branding.

● Created a series of training sessions on warehouse processes and reckoners for Home Town Furniture.

● Appreciated for the “Outstanding performance” in sales and customer service training.

Developer

The Velar Health, India January 2020 -December 2020

● Optimized and developed persuasive content for health-care portals.

● Prepared and presented an array of web, mobile, and print articles, and communication briefings for e-magazines, newsletters, and blogs. Deputy Manager – E Commerce

SHOP LC – Vaibhav Global Limited, India March 2014 – September 2019

● Lead the team to ensure that high quality content is created and ensure timely production of the content on E-Commerce websites and portals.

● Developed product and brand descriptions, support material, articles, blogs, PowerPoint presentations and high-conversion landing pages for the website.

● Aided in the creation of online ad campaigns on various social media platforms, including Google, Facebook, Instagram, Twitter, and YouTube. Sakshi Mathur

Contact

506-***-****

adulu7@r.postjobfree.com

High Street, Moncton, NB

https://www.linkedin.com/in/sakshi-

mathur-76b39466/

Skills

Professional

Communication

Leadership Skills

Building Relationships

Copywriting expertise

Product Knowledge

Customer Service

Time Management

Technical

Microsoft Office

Social Media Marketing

SEO, Keyword Research

Google Analytics

LMS

AUTO CAD 2D

ARTICULATE 360

Education

Post-Graduation

Master of Management

2023-2024

Crandall University

Moncton, NB, Canada

MBA

2008-2011

Institute of Management and Technology,

India

Graduation

B.SC. Home Science

2005 – 2008

Lady Irwin College, Delhi University, India

Senior Executive

NIIT Limited, India September 2008 – February 2014

● Managed a prestigious English Language Project – English@Work as a Project Manager.

● Created training programs for various clients:

Genpact Bank of America

Accenture Escorts

Reliance Walmart

● Worked on the TNI Content Project, – a CSR initiative of NIIT to offer employability to BPL youth.

● Assisted in KZN, South Africa Project: NIIT launched a two-year diploma program to provide employability for South African youth.

● Won the “Unstoppable Young Achiever” award for outstanding performance as a Project Manager. Internship

Associate

Technopak, India October/2008

Fulfilled all retail associate duties in a high-end sales outlet and managed all retail duties, including cashier work, restocking, and customer communication.

Maintained high-level product knowledge and received 95% positive marks for conveying product features and benefits, as reported in customer surveys.

Commended by management for “Excellent customer communication”.

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