Service Representative Customer
Resume:
PHOEBE MARQUES
Gilbert, AZ 85295
******.*******@*****.***
OBJECTIVE
To obtain a position where my past achievement, experience, education, and my strong capabilities will be most fully utilized and enrich my knowledge.
STRENGTH
Communication: communicate well through verbal and writing; comfortable and effective communication with supervisors, staff, public and interpersonal relations. Responsibility: accustomed to being in positions of responsibility; self-motivated, and proficient in setting goals and achieving; never assume "the other person is responsible" or "that is not my job". Organization: use time and resources effectively and efficiency; consider planning and accountability very important.
EXPERIENCE
RESIDENTIAL REAL ESTATE AGENT
CENTURY 21 ARIZONA FOOTHILLS (THE WIELER GROUP)
Present purchase offers to sellers for consideration. Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other. Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
2016 - Present
QUALITY ASSURANCE ANALYST 1 & 2/ FINANCIAL CRIME SPECIALIST 3 & 4 WELLS FARGO
Perform quality reviews on complex claims which require attention to detail and knowledge of advanced Regulatory guidelines; identify patterns/trends and/or potential risks and recommends standards, policies, and procedures improvements to management; present and communicate error resolutions to the line of business. 2006 - 2016
PORTFOLIO MANAGER/SR CUSTOMER SERVICE REPRESENTATIVE SOVEREIGN/FLEET
Manage all aspects of day-to-day operations, including; business development, budget administration, financial goal-setting, staff evaluation and review, customer retention initiatives, documentation and reporting, community relations, competitive intelligence 1986 - 2005
SKILLS
Typing 75 wpm, Word/Excel, Power Point, and Outlook. Quickly resolve client problems, willingness to learn and grow with a company; thrive in a fast-paced and multi-tasked atmosphere. REFERENCES
Available Upon Request
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