KRYSTAL MCINTOSH

Riverdale, IL *****

708-***-**** - adultr@r.postjobfree.com

PROFESSIONAL SUMMARY

Well-qualified Supervisor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. SKILLS

Ems Dispatch

Problem Assessment

Attendance Documentation

Equipment Needs Assessment

Client Interactions

Paperwork Submission

Work Personnel Advisement

Service Requests

Resource Coordination

WORK HISTORY

08/2017 to Current Feeder Dispatch Supervisor

United Parcel Service, UPS – 1 UPS Way Hodgkins, IL Multi-tasked to keep all assigned projects running effectively and efficiently. Followed safety procedures implemented by company to avoid mishaps and accidents.

Reviewed completed orders for quality and accuracy. Performed quality checks during and after every job was run to make sure project met or exceeded expectations.

Managed 7 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity. Modernized communications systems to improve productivity, reliability and efficiency.

Supervised team of 20 employees and provided training focused on maximizing overall performance.

03/2015 to 08/2017 Kitchen Manager

American Multi Cinema – Rosemont, IL

Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.

Scheduled and received food and beverage deliveries, adhering to food cost and budget.

Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals. Checked and tested foods to verify quality and temperature. Wiped down counters using sanitizing spray to prevent cross-contamination among food items.

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Developed kitchen staff through training, disciplinary action and performance reviews.

07/2000 to 08/2017 Supervisor of Operations

Chicago Transit Authority, CTA – Chicago, IL

Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance. Devised processes to boost long-term business success and increase profit levels. Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. Identified and resolved unauthorized, unsafe or ineffective practices. Partnered with vendors and suppliers to effectively manage and budget. Set, enforced and optimized internal policies to maintain responsiveness to demands.

02/1993 to 07/2000 Flight Attendant

American Trans Air – Chicago, IL

Transmitted flight plans and arrival reports to flight and air traffic control centers. Maximized efficiency by training new employees on company procedures and best practices.

Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.

Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

Resolved passenger situations during flight involving disorderly passengers and medical emergencies.

Compiled data and prepared aviation operations and aviation safety reports. Processed local and cross-country flight clearances and checked accuracy of flight plans.

Answered passengers' questions and provided solutions to issues arising during flights.

EDUCATION

High School Diploma

Timothy Christian High School - Elmhurst, IL

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