Customer Service Agent, computer skills, typing.
Resume:
Alexander Clary
Goal-Oriented Customer Service Advocate with Over 5 Years of experience
North Chesterfield, VA 23225
**********@*****.***
Professional Customer Service/Support Advocate with 5+ years of experience with 15+ years of personal experience working with computers and helping others with computers. Computer experience includes building, maintaining, troubleshooting, installing software, and software maintenance. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Advocate
4Patriots - Nashville, TN
August 2022 to Present
Answer incoming calls to assist customers with their existing orders, placing new sales orders while also up-selling products when appropriate, and troubleshooting issues with products. 911 Telecommunicator
Brunswick County Sheriff's Office - Lawrenceville, VA May 2022 to Present
Answer calls to the Sheriff's office, answer after-hours calls to the three mental health lines of the Brunswick county area, perform criminal justice functions such as background checks and paperwork for things such as protective orders, answer 911 calls and appropriately dispatch units (police, fire, and ems) to the scene of an incident, and assist working units with functions of their job such as running license plates on stopped vehicles.
Customer Service Agent
Amazon - Lawrenceville, VA
October 2016 to April 2022
Assist customers in various Amazon or Amazon affiliated departments while maintaining Amazon's reputation for having the most customer-centric customer service. I'm trained in several specialties within Amazon which include working with personal and event based item lists, customer security concerns and victims of scams, food delivery, large item delivery, and abuse prevention.
Book Repair Technician
VCu Libraries - Richmond, VA
March 2013 to September 2014
Maintain damaged books and repair when necessary while also assisting the Librarian. Education
High school diploma
Brunswick High School - Lawrenceville, VA
September 2009 to September 2013
Undergraduate in Arts and Science with a Major in General Studies Southside Virginia Community College - Alberta, VA August 2011 to May 2012
Skills
• Microsoft Powerpoint
• English
• Microsoft Word
• Heavy lifting
• Computer skills
• Library Services
• Cataloging
• Proofreading
• Research
• Fundraising
• Computer Operation
• Clerical Experience
• Communication Skills
• Statistics
• Front Desk
• Presentation Skills
• Writing Skills
• Telecommunication
• Microsoft Outlook
• Typing
• Upselling
• Sales
• Customer service
Languages
• Eng - Fluent
• Japa - Beginner
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