Operations Specialist Desktop Technician

IBRAHIM GAAFAR IT Operations Specialist

Fully Work Authorized· No Visa Sponsorship Required

https://www.linkedin.com/in/ibrahim-gaafar-7620581ba United States- NJ- west New York

**************@*****.*** (973)-802733

Professional Summary

Excellent experience with troubleshooting computer hardware/software issues, end user application problem solving, familiar with network configuration, CompTIA IT Operations Specialist certified. Emerging cybersecurity pathway, committed to the deadlines for completing tasks. Technical Skills

●Active directory- Authorize/Authenticate client- configuration. ● Windows OS recovery/ reimaging.

●Excellent IP subnetting and assignment-LAN/WAN skills. ● Patch cables T56 A/B termination.

●Desktop/workstations instillation with multiple monitors. ● OSI model -TCP IP protocol-VoIP.

●PCs-Laptops Hardware software issue troubleshooting. ● VMware- Hypervisor, VLAN skills.

●Strong knowledge of Windows server 2019 skills ● Linux command lines dealing.

(Domain control- DNS-DHCP). ● Reuters /WAP configuration. Courses/Certificates

●CompTIA Network+ certified

●CompTIA A+ certified

●CompTIA IT Operations Specialist – CIOS Stackable certified

●MCSE training

●CompTIA Security+ training

●Google IT tec support certified

All certifications’ credentials verifying in LinkedIn Professional Experience

Authorized Samsung Care Center IT technician at Total Tech Solution: Feb 2022 - full time- present

● Fixed hundreds cx tech issues on company ticketing system.

● Diagnosing hardware and software problems for Samsung laptops.

● Solved BSOD, safe mode, wi-fi and OSs reimage issues.

● Repair and change parts (motherboard- LCD- battery- NVme SSD, etc...).

● Document repair results and given reports steps on system Pro4ia Inc: desktop technician: July 2022- contract- present

● stock market corporation’s desktop support technician

● Did deployment workstations and peripherals patch cables for-Blackrock- corporate.

● Relocations end user PCs and multi monitors configuration BNP Paribas- Millennium corporates. Per Scholas Information Technology Alumni, training labs 2021- full time

● Virtual machines set up, hardware components assembly, Linux Command line practice.

● Routers configuration, network encryption ports and security.

● Troubleshooting computer problems remotely.

Education

● Per Scholas Newark-NJ - IT technical support Alumni. 2021

● Istanbul university-Business Administration. 2016-2020 Languages

● Arabic English Turkish.

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