Cashier Customer Service

Ashley E. Green

**** ********* **** *** ****

Jackson, MS 39211· 601-***-****

**********@*****.***

Four years' experience offering outstanding service to diverse clients, with a lifelong passion for holistic healing and a keen interest in services that enhance a balanced lifestyle. A patient listener who fully focuses on speakers and understands a variety of accents. A highly organized and friendly professional, able to establish long-term, positive and fun relationships with clients, co-workers and outside resources. Resourceful and detail-oriented; skilled problem-solver and multi-tasker. A confident and concise communicator; able to deliver enthusiastic presentations with clarity and humor to diverse audiences. Energetic self-starter with strong communication skills; work well independently or on a team

EXPERIENCE

02/2022 – 09/2022

CUSTOMER SERVICE REPRESENTATIVE, ACCUTEMP SERVICES, LLC MANAGE LARGE AMOUNTS OF INCOMING CALLS GENERATE SALES LEADS IDENTIFY AND ASSESS CUSTOMERS’ NEEDS TO ACHIEVE SATISFACTION BUILD SUSTAINABLE RELATIONSHIPS AND TRUST WITH CUSTOMER ACCOUNTS THROUGH OPEN AND INTERACTIVE COMMUNICATION PROVIDE ACCURATE, VALID AND COMPLETE INFORMATION BY USING THE RIGHT METHODS/TOOLS MEET PERSONAL/CUSTOMER SERVICE TEAM SALES TARGETS AND CALL HANDLING QUOTAS HANDLE CUSTOMER COMPLAINTS, PROVIDE APPROPRIATE SOLUTIONS AND ALTERNATIVES WITHIN THE TIME LIMITS; FOLLOW UP TO ENSURE RESOLUTION KEEP RECORDS OF CUSTOMER INTERACTIONS, PROCESS CUSTOMER ACCOUNTS AND FILE DOCUMENTS FOLLOW COMMUNICATION PROCEDURES, GUIDELINES AND POLICIES TAKE THE EXTRA MILE TO ENGAGE CUSTOMERS

06/2017 – 12/2021

CUSTOMER SERVICE SUPERVISOR, CONTINUUM GLOBAL SOLUTIONS MANAGE LARGE AMOUNTS OF INCOMING CALLS GENERATE SALES LEADS IDENTIFY AND ASSESS CUSTOMERS’ NEEDS TO ACHIEVE SATISFACTION BUILD SUSTAINABLE RELATIONSHIPS AND TRUST WITH CUSTOMER ACCOUNTS THROUGH OPEN AND INTERACTIVE COMMUNICATION PROVIDE ACCURATE, VALID AND COMPLETE INFORMATION BY USING THE RIGHT METHODS/TOOLS MEET PERSONAL/CUSTOMER SERVICE TEAM SALES TARGETS AND CALL HANDLING QUOTAS HANDLE CUSTOMER COMPLAINTS, PROVIDE APPROPRIATE SOLUTIONS AND ALTERNATIVES WITHIN THE TIME LIMITS; FOLLOW UP TO ENSURE RESOLUTIONKEEP RECORDS OF CUSTOMER INTERACTIONS, PROCESS CUSTOMER ACCOUNTS AND FILE DOCUMENTS FOLLOW COMMUNICATION PROCEDURES, GUIDELINES AND POLICIES TAKE THE EXTRA MILE TO ENGAGE CUSTOMERS 11/2017 – 04/2018

CASHIER CUSTOMER SERVICE, WALMART

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THE FIRST DUTY OF CASHIER IS TO GREET THE CUSTOMERS ENTERING INTO ORGANIZATION HANDLING ALL THE CASH TRANSACTION OF AN ORGANIZATION RECEIVE PAYMENT BY CASH, CHECKS, CREDIT CARD ETC CHECKING DAILY CASH ACCOUNTS GUIDING AND SOLVING QUERIES OF CUSTOMER PROVIDING TRAINING AND ASSISTANCE TO NEW JOINED CASHIER MAINTAINING MONTHLY, WEEKLY AND DAILY REPORT OF TRANSACTIONS

04/2016 – 06/2018

MENTAL HEALTH TECHNICIAN, MISSISSIPPI STATE HOSPITAL HELP PATIENTS WITH THEIR BASIC NEEDS. GENERALLY, THIS MEANS HELPING THEM BATHE, DRESS AND FEED THEMSELVES. THESE PATIENTS MIGHT INCLUDE STROKE VICTIMS, THE ELDERLY RESIDENTS OF NURSING HOMES, OR INDIVIDUALS RECOVERING FROM AN ACCIDENT, INJURIES OR SURGERIES IN A HOSPITAL, RESPONSIBLE FOR TAKING AND RECORDING PATIENT VITAL SIGNS. ROUTINE TASKS SUCH AS THESE ARE TYPICALLY THE INITIAL STEPS OF A PATIENT’S VISIT TO A PHYSICIAN’S OFFICE OR HOSPITAL, WHICH MEANS THE WE HAVE THE RESPONSIBILITY OF MAKING A POSITIVE FIRST IMPRESSION FOR THE MEDICAL TEAM, SERVING MEALS TO PATIENTS, MAKING BEDS AND HELPING CLEAN ROOMS. THIS CAN MEAN CLEANING OUT BEDPANS AND CHANGING SOILED SHEETS. IT ALSO MEANS GETTING THE CHANCE TO HAVE REGULAR, ONE-ON-ONE CONTACT WITH PATIENTS—THE COMPASSIONATE RELATIONSHIPS THAT CAN HELP PEOPLE MAKE IT THROUGH TIMES OF ILLNESS WITH DIGNITY, STORING AND SETTING UP MEDICAL EQUIPMENT MIGHT INVOLVE LAYING OUT TOOLS FOR THE NEXT PATIENT EXAM OR PERHAPS MOVING HEAVY MEDICAL EQUIPMENT FROM ONE ROOM TO ANOTHER, ANSWER CALLS FOR HELP AND OBSERVE CHANGES IN A PATIENT’S CONDITION OR BEHAVIOR

01/2015 – 05/2015

CASHIER CUSTOMER SERVICE, KNA TAX PREPARTATIONS

WELCOMES VISITORS BY GREETING THEM, IN PERSON OR ON THE TELEPHONE; ANSWERING OR REFERRING INQUIRIES, DIRECTS VISITORS BY MAINTAINING EMPLOYEE AND DEPARTMENT DIRECTORIES; GIVING INSTRUCTIONS, MAINTAINS SECURITY BY FOLLOWING PROCEDURES; MONITORING LOGBOOK; ISSUING VISITOR BADGES, MAINTAINS TELECOMMUNICATION SYSTEM BY FOLLOWING MANUFACTURER'S INSTRUCTIONS FOR HOUSE PHONE AND CONSOLE OPERATION

,MAINTAINS SAFE AND CLEAN RECEPTION AREA BY COMPLYING WITH PROCEDURES, RULES, AND REGULATIONS, MAINTAINS CONTINUITY AMONG WORK TEAMS BY DOCUMENTING AND COMMUNICATING ACTIONS, IRREGULARITIES, AND CONTINUING NEEDS, CONTRIBUTES TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED. EDUCATION

MAY 2015

HIGH SCHOOL DIPLOMA, BRANDON HIGH SCHOOL

GRADUATED IN TOP 50 OF CLASS WITH A 3.72 GPA GRADUATED WITH HONORS AND AP DISTINCTION

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SKILLS

PROFICIENT TYPING SKILLS, ORDERING, MERCHANDISING, MARKETING SKILLS, DATA ENTRY, BALANCING AND MAINTAINING BUDGETS, RESOLVING CUSTOMER ISSUES, TRAINING, RECRUITING, AND LOSS PREVENTION, OFFICE DUTIES - MULTI LINE PHONE SYSTEM. SCHEDULING, BANKING PROCEDURES, ESTABLISHING RELATIONSHIPS WITH VENDORS, SIGNING FOR PACKAGES, SHIPPING AND RECEIVING ITEMS, PRODUCT PLACEMENT AND SET UP, MAINTAINING APPLICANT RECORD DATA- BASE, PREPARE FILES, TYPE AND PRINT INVOICES, FAST LEARNER, HIGH DEPENDABLE, ADAPTABLE, COMPASSIONATE, EXCELLENT ATTENTION TO DETAIL, ETC. REFERENCES

Chiquita Simpson of Conduent: 769-***-****

Lee Bush of NCS Phone: 601-***-****

Cherie Runnels of Willowood: 769-***-****

Contact this candidate